Susanne Johnston
Auburn Hills
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and team productivity at Dairy Queen. Skilled in staff management and customer service, my approach combines effective decision-making with a positive attitude, ensuring high-quality service delivery and a safe, organized work environment.
Overview
4
4
years of professional experience
Work History
Manager
Dairy Queen
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sandwich Artist
Subway
07.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate In Applied Science - Paralegal Studies
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Lamphere High School
Madison Heights, MI06.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Clear communication
- Safety procedures
- Work prioritization
- Adaptability and flexibility
- Attention to detail
- Positive attitude
- Multitasking
- Organizational skills
Timeline
Manager
Dairy Queen
03.2022 - Current
Sandwich Artist
Subway
07.2021 - 06.2022
Associate In Applied Science - Paralegal Studies
Oakland Community College
High School Diploma -
Lamphere High School
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