SUSANNE PRETE
Singer Island
Summary
I bring extensive expertise across sales, marketing, operations, and property management, with a proven record of driving growth, elevating customer service, and leading teams in fast-paced environments. Recognized for loyalty, adaptability, and being promoted from within, I consistently deliver results through strong relationship-building, brand development, and operational oversight.
Overview
42
42
years of professional experience
Work History
Operations & Business Management
A&J Tree Service
01.2006 - 01.2023
- Oversaw scheduling, customer relations, invoicing, and day-to-day business operations.
- Managed crews, workflows, and service delivery to ensure efficiency and quality.
- Built long-term client relationships and supported sustained business growth.
Restaurant Operations & Guest Experience Management
Fratello's Italian Grille / Homestead Restaurant
01.1991 - 01.2000
- Oversaw front-of-house operations, staff coordination, and guest experience in high-volume dining environments.
- Delivered exceptional customer service while maintaining brand standards and operational flow.
- Supported training, scheduling, and daily service execution to ensure consistency and efficiency.
Customer Service & Operations Support
PEOPLE Express Airline's Inc.
01.1981 - 01.1987
- Provided frontline customer service in a fast-paced airline environment.
- Assisted passengers with check-in, boarding, and travel-related needs.
- Maintained professionalism, accuracy, and composure while adhering to airline policies and safety procedures.
24/7 Onsite Property Manager
Condominium Suites at Winnipesaukee
Laconia
- Managed daily operations, guest relations, and full property oversight for a high-volume condominium resort.
- Coordinated vendors, maintenance, and contractors to ensure safety, compliance, and operational excellence.
- Delivered exceptional service to owners and guests while maintaining high occupancy satisfaction.
Education
Skills
- Sales & Revenue Growth
- Marketing Strategy & Brand Development
- Customer Experience Excellence
- Team Leadership & Training
- Operations & Property Management
- Vendor & Contractor Coordination
- Budgeting & Reporting
- Problem Resolution & Process Improvement
Timeline
Operations & Business Management
A&J Tree Service
01.2006 - 01.2023
Restaurant Operations & Guest Experience Management
Fratello's Italian Grille / Homestead Restaurant
01.1991 - 01.2000
Customer Service & Operations Support
PEOPLE Express Airline's Inc.
01.1981 - 01.1987
24/7 Onsite Property Manager
Condominium Suites at Winnipesaukee