Heather Dodson
Hedgesville,WV
Summary
Results-driven retail manager with extensive experience in store operations, team leadership, and sales optimization. Proven ability to train and motivate staff, manage inventory, and enhance customer satisfaction. Skilled in driving revenue growth, maintaining compliance, and ensuring operational efficiency. Dedicated to delivering high-performance results in a fast-paced retail environment.
Overview
15
15
years of professional experience
Work History
Store Management
Aldi Inc.
04.2018 - Current
- Managed daily store operations, including staffing, inventory control, merchandising, and sales performance to meet and exceed key performance indicators (KPIs).
- Led and trained employees to ensure high productivity, teamwork, and excellent customer service, reducing employee turnover and improving efficiency.
- Oversaw merchandising, ordering, and stock replenishment to maintain optimal inventory levels while minimizing shrink and waste.
- Ensured compliance with company policies, safety regulations, and industry standards, maintaining a safe and efficient working environment.
Store Manager
Mattress Warehouse
10.2012 - 10.2017
- Supervised sales team, managed inventory, ensured excellent customer service, met sales targets, and maintained store operations in alignment with company policies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Dollar General
06.2010 - 10.2012
- Assisted in daily store operations, supervised staff, managed inventory, handled cash transactions, and ensured excellent customer service while supporting the store manager in achieving sales goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - Liberal Arts
Blue Ridge Community College
Martinsburg, WVAssociate of Arts - Criminal Justice
Blue Ridge Community College
Martinsburg, WVAssociate of Arts - Paralegal Studies
Blue Ridge Community College
Martinsburg, WVSkills
- Team Leadership & Training
- Inventory Management & Control
- Customer Service & Conflict Resolution
- Sales & Revenue Growth
- Staff Scheduling & Supervision
- Compliance & Safety Enforcement
- Operational Efficiency & Cost Control
- Performance Metrics & KPI Analysis
- Merchandising & Store Presentation
- Strategic Sales Planning & Execution
Timeline
Store Management
Aldi Inc.
04.2018 - Current
Store Manager
Mattress Warehouse
10.2012 - 10.2017
Assistant Manager
Dollar General
06.2010 - 10.2012
Associate of Arts - Liberal Arts
Blue Ridge Community College
Associate of Arts - Criminal Justice
Blue Ridge Community College
Associate of Arts - Paralegal Studies
Blue Ridge Community College
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