Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SoftwareEngineer

Susanne Salazar

CSR
Ft Pierce,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed 440 CSR

Prestige Insurance
06.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR /Billing Clerk

Freedom Waste
940 NE Dixie Highway, Jensen Beach, FL 34957 · , Fl
03.2021 - 06.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Medical Researcher

Medical Data Systems Inc
11.2016 - 04.2018
  • Developed new medical protocols for better patient outcomes in clinical trials.
  • Participated in international collaborations focused on addressing global health challenges.
  • Evaluated emerging technologies for potential implementation within the laboratory setting.
  • Mentored junior researchers, fostering a positive work environment and improving team collaboration.

CSR

Amtek Air Conditioning Inc.
07.2013 - 02.2016
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR

Aegis Communications Group
07.2011 - 05.2013
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Education

GED -

St. James Academy
Ft Pierce, Fl
06.2021

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software

Certification

  • Licensed 440 Auto CSR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Licensed 440 CSR

Prestige Insurance
06.2023 - Current

CSR /Billing Clerk

Freedom Waste
03.2021 - 06.2023

Medical Researcher

Medical Data Systems Inc
11.2016 - 04.2018

CSR

Amtek Air Conditioning Inc.
07.2013 - 02.2016

CSR

Aegis Communications Group
07.2011 - 05.2013

GED -

St. James Academy

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Susanne SalazarCSR