Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
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Susanne Wolf

Golden,CO

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
Wheat Ridge, CO
01.2019 - 06.2024
  • Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
  • Provided customer service to patients regarding their prescription medications.
  • Counseled patients on proper medication usage and potential side effects.
  • Ensured compliance with federal and state laws pertaining to controlled substances.
  • Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
  • Participated in continuing education programs designed to enhance job knowledge.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Led a team of pharmacy technicians, providing training and supervision.
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty.
  • Oversaw the ordering, receiving, and storage of pharmacy inventory.
  • Trained new technicians in pharmacy procedures and customer service.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.
  • Filled prescriptions accurately under the direction of a pharmacist.

Infusion Pharmacy Technician

Nat'l Jewish Health Western Hematology-Oncology
Lakewood, CO
02.2016 - 01.2017
  • Performed quality control checks on IV admixtures prior to administration.
  • Monitored expiration dates on all supplies used in compounding and restocked when necessary.
  • Assisted in the preparation and delivery of intravenous medications to patients.
  • Organized and tracked all orders for chemotherapy drugs, biologicals, and other specialty pharmaceuticals.
  • Verified patient information and medication orders to ensure accuracy.
  • Maintained accurate records of IV admixture products prepared, including calculations and concentrations used.
  • Maintained a clean working environment according to safety regulations.
  • Ensured compliance with state and federal laws governing the practice of pharmacy technicians in an infusion setting.
  • Conducted regular inspections of equipment used in preparing IV admixtures to ensure proper functioning.

Library Page

Jefferson County Public Library
Golden, CO
06.2014 - 01.2016
  • Shelved books according to the Library of Congress Classification system.
  • Assisted patrons with locating items in the stacks and on the shelves.
  • Organized book carts, maintained collections, and re-shelved books.
  • Scanned barcodes on library material for check-in and check-out operations.
  • Worked closely with other staff members to promote customer service excellence.

Education

Associate of Applied Science - Veterinary Technology

Bel-Rea Institute of Animal Technology
Denver, CO
01-2010

Certified Pharmacy Technician - Pharmacy Technology

Pharmacy Technician Certification Board
03-1999

Licensed Massage Therapist - Massage Therapy

Colorado Springs Academy of Therapeutic Massage
Colorado Springs, CO
01-1995

Skills

  • Inventory supply monitoring
  • Staff Training and Development
  • Proper labeling procedures
  • Team Collaboration
  • Point of sale systems proficiency
  • Customer Service
  • Problem-solving skills
  • New Hire Onboarding
  • Retail Experience for 20 years

Languages

German
Native/ Bilingual

Certification

  • Certified Pharmacy Technician since 1999
  • Certified Compounding Technician since 2019
  • Certified Sterile Products Technician since 2019
  • Certified Chemotherapy/Hazardous Materials Technician since 2019

Accomplishments

  • AAS in Veterinary Technology with High Honors 4.0 GPA
  • Therapeutic Massage Therapist with Honors 3.89G GPA

Affiliations

  • Volunteer for Parasol Patrol
  • Member of Handcrafted for Hospice

References

References available upon request.

Timeline

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
01.2019 - 06.2024

Infusion Pharmacy Technician

Nat'l Jewish Health Western Hematology-Oncology
02.2016 - 01.2017

Library Page

Jefferson County Public Library
06.2014 - 01.2016

Associate of Applied Science - Veterinary Technology

Bel-Rea Institute of Animal Technology

Certified Pharmacy Technician - Pharmacy Technology

Pharmacy Technician Certification Board

Licensed Massage Therapist - Massage Therapy

Colorado Springs Academy of Therapeutic Massage

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Susanne Wolf