Susan Renae Raper
Nettleton,MS
Summary
Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Market Administrative Specialist
Aflac
Tupelo, MS
10.2025 - Current
- Prepares a variety of correspondence from drafts or verbal instruction such as memos, letters, articles, reports, proposals, charts, etc.; prepares and processes routine forms, documents, requisitions, purchase orders, transmittal forms, following standard procedures and responds to inquiries.
- Acts as a market office contact receiving visitors, screens and routes incoming telephone calls, places calls, arranges appointments and maintains a calendar; coordinates travel arrangements and meetings; prepares agendas and materials for presentations, and maintains a calendar; coordinates travel arrangements and meetings; prepares agendas and materials for presentations, prepares meeting minutes, distributes incoming mail, faxes, and other communications.
- Maintains inventory levels of office supplies and initiates purchase orders as necessary; reconciles invoices and maintains current expense and balance records against budgeted dollars; provides administrative assistance to the management team by compiling data and developing the department’s budget; submits travel and other expenses for payment or reimbursement.
- Maintains effective and accurate filing systems that provide a quick reference database of records, including but not limited to, staff personnel records, time sheets, statistical and financial reports that show the department’s accomplishments, productivity levels, operating cost, etc.; releases information according to company policies and procedures; audits files at specific intervals to identify and purge outdated or unnecessary items, and ensures confidentiality of records.
Benefits Consultant
Aflac
Tupelo, MS
10.2018 - Current
- Services existing accounts, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
District Sales Coordinator
Aflac
Tupelo, MS
01.2017 - 10.2018
- Served as a team builder of benefits advisors.
- In this role, I identified prospective business clients and closed on sales opportunities, also developed and trained a team of benefits advisors in my district.
- Responsibilities included:
- Lead the district in sales opportunities.
- Provided training and support to my team while ensuring sales goals were met.
- Built and maintained client relationships through my social and business networks and customized programs that help meet their benefits needs.
- Engaged and enrolled my accounts' employees in benefits package.
- Continued to service my accounts through ongoing consultation on topics regarding new benefits options, the latest benefits trends, ACA updates, etc.
Benefits Consultant
AFLAC
Saltillo, MS
04.2015 - 01.2017
- Serviced existing accounts, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Focused sales efforts by studying existing and potential volume of dealers.
- Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommended changes in products, service, and policy by evaluating results and competitive developments.
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributed to team effort by accomplishing related results as needed.
Center Manager
Lincare
01.2013 - 04.2015
- Responsibilities included the following essential functions:
- Interview, hire, train and supervise quality candidates Made sales calls on existing and potential referral sources on a regular basis Communicated effectively with doctors, administrators, directors of respiratory therapy departments and others responsible for referrals.
- Implemented Lincare safety programs, including maintaining records, in compliance with all federal, state, and local regulations that apply to DOT and FDA.
- Controlled inventory and does purchasing of equipment and supplies through the central purchasing function.
- Responsible for growth of the patient base through excellence in customer service.
- Responsible for the profitability of the center and for implementing and directing cost controls Maintained a fleet of leased vehicles including establishing a routine preventative maintenance program and follow up of major maintenance.
- Record keeping and inspections of vehicles is a critical part of the responsibility.
Education
Some College (No Degree) - Journalism, English
University of Mississippi
Oxford, MSBasic Courses
Itawamba Community College
Fulton, MS05-1998
High School Diploma - undefined
Amory High School
Amory, MS05-1996
Skills
- Verbal communication
- Customer relations
- Proofreading
- Scheduling
- Document management
- Calendar management
- Scheduling appointments
- Business correspondence
- Expense reporting
- Travel arrangements
- Activity reporting
- Video conference preparation
Accomplishments
- 2015 Aflac "Rookie of the Year"
- Aflac Pinnacle Gold Member
- 2017 Quota Buster Q1 & Q4
Certification
Licensed in Life and Health in MS and AL
Timeline
Market Administrative Specialist
Aflac
10.2025 - Current
Benefits Consultant
Aflac
10.2018 - Current
District Sales Coordinator
Aflac
01.2017 - 10.2018
Benefits Consultant
AFLAC
04.2015 - 01.2017
Center Manager
Lincare
01.2013 - 04.2015
High School Diploma - undefined
Amory High School
Basic Courses
Itawamba Community College
Some College (No Degree) - Journalism, English
University of Mississippi