Susan (Sue) Anderson

Owner

Anderson’s Bicycle Rental

05.1993 - Current

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted target market research to discover customer needs and analyze competitor trends.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Prepared bank deposits and handled business sales, returns and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Prepared annual budgets with controls to prevent overages.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Performed statistical analyses to gather data for operational and forecast team needs.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.