Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan V. Simon

Virginia Beach,VA

Summary

Organized Patient Service Representative with sixteen years of experience in healthcare industry dealing with adults with developmental dissabilities. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by scheduling goals and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Therap (Person-Centered, Data Driven Program) during previous employer and also Proficient in Microsoft programs.

Overview

16
16
years of professional experience

Work History

Patient Services Coordinator

Independent Opportunities
07.2007 - 07.2023
  • Greeted patients and families in a courteous and professional manner.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • New patients were enrolled in the company's electronic system, and goals were achieved based on patient's abilities and needs.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Track patients progress, document goals and reported all changes within required time.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • All confidentiality rules were adhered with regards to state, federal and HIPPA laws and guidelines with regards to patient's records.

Education

High School Diploma -

Connellsville Area Senior High School
Connellsville, PA
06.1980

Skills

  • Patient Admitting
  • Patient Engagement
  • First Aid/CPR Certification
  • Medication Assistance Training
  • MANDT - Holistic evidence based training to reduce workplace violence
  • Medical Billing

Timeline

Patient Services Coordinator

Independent Opportunities
07.2007 - 07.2023

High School Diploma -

Connellsville Area Senior High School

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Susan V. Simon