Susett Rodriguez
Fontana,USA
Summary
Efficient and reliable professional with extensive experience in customer service, administrative support, and healthcare assistance. Skilled at managing schedules, coordinating technicians, and providing outstanding support to customers and patients. Bilingual in English and Spanish with strong communication, problem-solving, and organizational abilities. Dedicated to ensuring accuracy, efficiency, and excellent client satisfaction.
Overview
12
12
years of professional experience
Work History
Logistics Dispatcher
WCD Logistics
Redlands, CA
09.2024 - Current
- Communicate with customers regarding purchase orders (POs) to ensure accuracy and timely updates.
- Maintain and update tracking sheets to monitor delivery and pickup schedules.
- Coordinate and schedule pickup and delivery dates for shipments.
- Oversee team operations and train new staff members.
- Ensure smooth logistics flow while maintaining high customer satisfaction.
Customer Service Representative
Cintas Fire Protection
Anaheim, CA, USA
09.2022 - 01.2024
- Scheduled appointments, dispatched technicians, and managed service calendars.
- Answered high-volume calls and provided bilingual customer support.
- Created reports, processed orders, and coordinated uniforms and parts requests.
- Maintained accurate documentation and ensured compliance with company standards.
Customer Service Representative
VMB Fire Protection
California, USA
12.2019 - 08.2022
- Scheduled and coordinated service visits for technicians.
- Handled customer inquiries, appointment confirmations, and service follow-ups.
- Supported sales team by contacting new and existing customers for service opportunities.
Resident Assistant
Casa Colina Hospital & Centers for Healthcare
Pomona, CA, USA
01.2014 - 05.2017
- Assisted patients and residents with daily living activities and therapies.
- Ensured consistent care and patient safety in a fast-paced healthcare environment.
- Supported medical staff in maintaining a caring and professional environment.
Education
CNA - Nursing
Lotus Medical School
Pomona, CA09.2021
Skills
- Bilingual: English & Spanish
- Customer Service & Complaint Resolution
- Scheduling & Dispatching
- Administrative Support & Microsoft Office
- Communication & Team Collaboration
- Sales & Negotiation Support
- Multi-line Phone Systems
- Invoicing, Reporting & Credit Card Processing
Timeline
Logistics Dispatcher
WCD Logistics
09.2024 - Current
Customer Service Representative
Cintas Fire Protection
09.2022 - 01.2024
Customer Service Representative
VMB Fire Protection
12.2019 - 08.2022
Resident Assistant
Casa Colina Hospital & Centers for Healthcare
01.2014 - 05.2017
CNA - Nursing
Lotus Medical School