Summary
Overview
Work History
Education
Skills
Publications
Timeline
Generic

Sushant Sehgal

Reston,VA

Summary

Experienced ServiceNow Architect with over 8 years of dedicated expertise in the ServiceNow ecosystem. Proven track record of successfully designing, implementing, and optimizing ServiceNow solutions for diverse clients. Proficient in translating business requirements into efficient and scalable technical solutions within modules such as HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Service Portal development, Machine Learning and REST integrations. Adept at collaborating with cross-functional teams and stakeholders to drive project success and enhance operational efficiency, showcasing strong problem-solving skills and a deep understanding of ServiceNow's capabilities across different modules to deliver innovative and impactful solutions.

Overview

8
8
years of professional experience

Work History

Managing Consultant

Guidehouse
11.2023 - Current
  • Established REST API integrations to pull candidate profile data into ServiceNow HR tables on a scheduled basis, enabling population and synchronization of external recruitment data with the HR Core platform.
  • Architected an Onboarding POC for the client – a working end to end solution on the service portal based on HR Lifecycle events.
  • Provided technical guidance to developers and engaged with key stakeholders to understand functional requirements.
  • Industry: Government
  • Offering Portfolio: Human Capital
  • Offering: HR Transformation
  • Competency Area: Technology
  • Client: Department of Justice

Senior Consultant

Deloitte
11.2020 - 11.2023
  • Successfully led a team of 2 developers and 2 functional team members throughout the project lifecycle, from inception to the completion of the discovery phase.
  • Led the discovery phase of the project, overseeing the thorough examination of existing processes and systems. Skillfully unveiled current state findings, identifying key pain points and areas for improvement.
  • Directed the calculation of baseline metrics based on the insights gathered during the discovery phase to build a foundation for measuring the project's success and impact.
  • Technical Architect managing a team of 4 developers, providing technical expertise to the clients adhering to ServiceNow best practices.
  • Responsible for architecting and deploying the Performance Management solution for Foreign Service and Civil Service Employees at the State Department.
  • Managed end-to-end releases following Agile practices and devised post-deployment plan for Hypercare and a smooth transition to O&M.
  • Provided technical expertise to developers to help fulfill complex requirements using the best technical approach.
  • Developed guidelines for the deployment process ensuring seamless update set migration.
  • Technical Lead managing end to end releases by coordinating between the client, functional team and the developers, providing industry standard ServiceNow best practices for the solutions.
  • Responsible for ensuring delivery of a quality solution on time by taking charge of development and providing technical support to peers and junior developers.
  • Developed various HR solutions that helped USAID move 200+ employees across the world to help meet mission needs.
  • Expertise in various domains of ServiceNow technology stack including but not limited to: Service Portal, Record Producers, Security, Database configurations, HRSD, Advanced Scripting, Reporting etc.
  • Adhered to Agile development lifecycle, conducted Peer Reviews, organized Spring Planning, Story point estimation, resource allocation and Retrospectives.
  • In charge of deployment through update set migration and providing post deployment support to ensure a smooth release.
  • In charge of maintaining various important documentations like Build Document, Technical Design Document etc.
  • Industry: Government
  • Offering Portfolio: Human Capital
  • Offering: HR Transformation
  • Competency Area: Technology
  • Client: Department of State (02/2023-present)
  • Clearance: Secret
  • Client: USAID (11/2020 – 01/2023)
  • Clearance: Public Trust

Senior Developer

ICF - Formerly Incentive Technology Group iTG
11.2018 - 11.2020
  • Responsible for core development of the applications building the workflow, Form views, validations, managing groups/roles/users, ACLs and implementing Notification Emails from sprint 0 to the first release of the application.
  • Responsible for post-development maintenance and support, actively fixing defects and implementing enhancements.
  • Actively participated in sprint planning, daily scrums and retrospectives, suggesting ideas for continuous process improvement.
  • Participated in peer reviews and update set management to ensure smooth migration from Dev and the Test environments.
  • Facilitated root cause analysis of system issues to minimize impact and future occurrences.
  • Identified and mitigates development and technical risks while also contributing to the Agile process by providing research, design ideas, ServiceNow best practices and contributions to the development.
  • Provided expertise on all technical questions related to development/debugging of applications.
  • Client: DoS, CMS

Systems Engineer

SWIFT
08.2017 - 09.2018
  • Discussed the requirements with business analyst and performed feasibility analysis.
  • Followed Agile/Scrum practices in Software Development Lifecycle.
  • Developed custom applications, on the existing ServiceNow instance, to replace existing in-house applications that supported operations.
  • The implementation also involved integration with third party applications (via web services), which integrated with the legacy applications.
  • My contributions allowed the company to completely replace their legacy applications with ServiceNow.
  • Experience in working with update sets and post-production issues/support.
  • Experience in dealing with update set problems while upgrading ServiceNow instance.
  • Led a successful ServiceNow CMDB POV working closely with ServiceNow implementation specialists covering all the aspects from analyzing, transforming and loading data from different data sources into the ServiceNow CMDB.
  • Used JavaScript, ServiceNow scripting, AJAX calls, RESTful web services during implementation.
  • Developed a generic parser in JAVA that collects a certain set of attribute values from a given OASIS application log file (.txt) and produces a CSV output further used to build an ML model which classifies good samples and bad samples.
  • Won the second prize in the company-wide hackathon - Made a plug-in that integrates with Cisco Jabber which is used to find and search for a person's location within the company.
  • ServiceNow:

Education

Bachelors - Computer Science

Delhi Technological University (Formerly Delhi College of Engineering)
01.2017

Skills

  • Certified Technical Architect (CTA): Pending final exam
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist - HRSD
  • Certified Implementation Specialist - ITSM
  • Certified Implementation Specialist - Discovery

Publications

Malhotra R., Bahl L., Sehgal S. and Priya P. “Empirical Comparison of Machine Learning Algorithms for Bug Prediction in Open Source Software,” IEEE Xplore digital library, presented at IEEE International Conference on Big Data Analytics and Computational Intelligence, 2017

Timeline

Managing Consultant

Guidehouse
11.2023 - Current

Senior Consultant

Deloitte
11.2020 - 11.2023

Senior Developer

ICF - Formerly Incentive Technology Group iTG
11.2018 - 11.2020

Systems Engineer

SWIFT
08.2017 - 09.2018

Bachelors - Computer Science

Delhi Technological University (Formerly Delhi College of Engineering)

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