Sushil Karki
Lubbock,Texas
Summary
Versatile and dynamic IT professional with a robust background in technical support and operations, demonstrated at Standard Chartered Bank Nepal. Skilled in both hardware and software troubleshooting, with a focus on efficient issue resolution and system upgrades. Adept at fostering team collaboration, I bring advanced IT knowledge and a proactive approach to continuous learning. Upbeat professional dedicated to providing fun, safe, and engaging activities to program participants. Leverages talents in communication and leadership to build rapport and lead by example. Exhibits excellent time management skills with an aptitude for managing complex activity schedules.
Overview
7
7
years of professional experience
Work History
Team Member
Implant Purion/ VHE/ GSD/E500 Level 4
08.2022 - Current
- Work closely with R&M and Process engineering personnel to quickly resolve processing problems and minimize material jeopardy
- Work with engineering on implant equipment and process development
- Running production on Purion tools and VHE
- Running quals on Purion tools and VHE
- Recovering tools from tuning errors
- Bringing up tools after maintenance
- Disposition noncritical aborts
- Process SWR
- Assist in training implant team members
Analyst, Tech Support, Onsite Technology Services
Standard Chartered Bank Nepal
12.2021 - 06.2022
- To provide 1st line technical support for all desktop related business products
- Installing new operating system in new devices using bare metal technology
- Configuring and maintaining desktop, Laptops etc
- Asset Refreshment without harming day to day activities of the user
- Network Printer and Scanner setup and troubleshoot
- Support customer/user for application and device related issue (Desktop, Mobile device and Application) via Telephone call, Skype call or in person support
- Outlook PST backup and restore to end user support during Data migration
- Asset management systems - Manage hardware inventory and keep hardware databases updated (IT inventory)
- Interact with different user to know their technical issues and problems
- Interact with global team for any issue that that required global support
- BMC Remedy ITSM ticket system, keep track, provide support and update tickets as per support provided
- To plan, implement and perform the window 10 migration process without hampering the user schedule and Data Migration from old laptop/ desktop to new devices
- CMDB Updates
- Application configuration / upgrades on OS
- Remote Support tools for users
- SCCM package weekly updated via remote in user's computers/ Anti-Virus troubleshooting, support and update
- Keep systems up to date through operating systems upgrades
- Troubleshoot boot issues such as blue screen / BIOS setting / Boot start up issues
- Move laptops and desktops/workstations around the building as directed by the Team lead
- Hardware/ Software troubleshooting
- To manage IT vendors, monitor IT devices procurement and payment status to concerned
- Working in coordination with ATM custodian for providing quality ATM service
- To manage and coordinate data center operations
Onsite Desktop Support Technician, PC/Desktop Technician
Samson Film Production
06.2018 - 09.2021
- Provides technical support and assistance to end users and staff with the support of hardware
- Hardware installation and delivery (new computers, monitors, docking stations, accessories, Cable Networking, etc.)
- Maintaining laptop/Desktop pool (clean, wipe/ Blancco and/or reimage/reload)
- Hardware/ Software troubleshooting
- Back-office computer, printer/fax & battery backup support for the restaurants
- Have working knowledge of and experience with current Microsoft Windows and Office products
- Audio/Video, backup/restore
- User equipment moves within the office or work filed (disconnect equipment, relocate, and reconnect, retrieval)
- Network hardware installation and RJ45 wiring
- Maintaining working components through repair or replacement
- Vendor Management
- Maintain equipment records in inventory and stock
- Good knowledge of Windows/IOS/Android operating system
- Boot Laptop/ Desktop
Education
Master of Science (M.S.) - Information Technology
Grand Canyon University
Phoenix, AZ, US06.2024
High School - Science (PCMB)
Seventh Day Adventist College
Roorkee, India05.2018
High School - SLC
Sathya Sai School
Kathmandu, Nepal03.2012
Bachelor of Science (B.S.) - Computer Science
Hemvati Nandan Bahuguna Garhwal University
Roorkee, IndiaSkills
- Teamwork
- Leadership
- Listening
- Effective Communication
- IT Protocols
- Willingness to Learn
- Platform Proficiency
- Networking Components
- Hardware Components
- Issue Resolution
- Loading and Unloading
- Hand-Eye Coordination
- Inspections
- Operations Knowledge
- Procedural Knowledge
- Desktop support
- Software diagnosis
- Application support
- Windows 10
- Hardware diagnostics
- Account management
- Operating systems
- Security protocols
- Data entry
- Risk assessment
- Analytical thinking
- System hardening
Languages
- English, Read, Write, Speak
- Nepali, Read, Write, Speak
- Hindi, Speak
Personal Information
- Father's Name: Shiva Sharan Karki
- Mother's Name: Ruku Maiya Karki
- Spouse's Name: Supriya Koirala
- Gender: Male
- Marital Status: Married
Timeline
Team Member
Implant Purion/ VHE/ GSD/E500 Level 4
08.2022 - Current
Analyst, Tech Support, Onsite Technology Services
Standard Chartered Bank Nepal
12.2021 - 06.2022
Onsite Desktop Support Technician, PC/Desktop Technician
Samson Film Production
06.2018 - 09.2021
Master of Science (M.S.) - Information Technology
Grand Canyon University
High School - Science (PCMB)
Seventh Day Adventist College
High School - SLC
Sathya Sai School
Bachelor of Science (B.S.) - Computer Science
Hemvati Nandan Bahuguna Garhwal University
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