Sushma R K
Technical Product Manager
Bengaluru,Karnataka
Summary
Proficient Product Owner with a solid track record in managing technical product lifecycles, from ideation to launch. Successfully leads cross-functional teams to develop and launch innovative solutions, aligning product strategy with business goals. Utilizes agile methodologies and cross-functional team leadership to deliver high-impact solutions. Has a proven track record of effective stakeholder communication and aligning product strategy with business objectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Product Manager – 3DExperience PLM
Boeing India Pvt Ltd
02.2024 - Current
- Serving as liaison between Engineering and Development team as Product Manager in Evolution of 3dx platform in Boeing as PLM Digital Transformation tool for new Product Design.
- Established and trained team within Boeing which saved $10M due to DS ramp down.
- Led cross-functional collaboration to ensure seamless execution of technical initiatives, fostering innovation and excellence in product development.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Creating product roadmaps from conception to launch, driving product vision, defining go-to-market strategy, and leading design discussions.
- Coordinating product releases and updates, including feature prioritization, scheduling, and communication with stakeholders.
- Following Agile with Scrum framework and Kanban as two weeks sprints using Azure DevOps tool.
Technical Product Owner – Customer Engineering
Boeing India Pvt Ltd
03.2022 - 02.2024
- Acted as Technical Product Owner overseeing 15-member Customer Engineering (CE) team, driving product development and delivery in alignment with strategic objectives.
- Created mock-ups and prototypes to assist with development.
- Contributed to successful launch of core application which could replace 4 other legacy applications which could eliminate extensive manual paperwork which saves huge time and money.
- Played key role in monthly production releases by prioritizing critical bug fixes and implementing business-critical enhancements.
- Provided consistent support for monthly go-live events over course of one year.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Worked as Software Developer in developing web application for Customer Configuration using C# ASP.net, Vue.js, Angular JS, SQL server, LINQ, for Engineering teams to design and manufacture airplanes.
Software Analyst
Fiserv India Pvt Ltd
04.2019 - 03.2022
- Actively monitored, and trained team to improve technical and functional skills
- Recognizing and arranging tasks for project deliverables based on priority.
- Supervised deployment initiatives and the associated processes.
- Streamlined processes for increased productivity through thorough system analysis and optimization.
- Worked as SCRUM master.
- Integrating Virtual Banking Assistant for COASP using clinc integration with the new UI and converting all CSS files to SCSS.
- Worked on ADA compliance for the entire Application.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Senior Software Engineer
Fiserv India Pvt Ltd
03.2016 - 04.2019
- Generated design specifications, conducted testing, and offered support to developers and clients during production deployment.
- Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
- Designed and developed custom Adapters using .net tools for Banking products for Online Baking portal B2B, B2C and Mobile Banking to integrate with different vendor cores like Carter Bank, Bank of America and Affinity Plus Credit Union.
- Developed the Modules and Services for TPV Integrations for Remote Deposit Check, Estatements, Debit / Credit Card Managements etc for diverse client base.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Provide UI design customizations for the clients.
- Managing the design, coding, debugging, implementation, testing and troubleshooting.
- Extended post go-live support and application maintenance support to clients.
- Involved in fixing the real time issues / bugs reported by end users. Involved in Unit Testing and attending meeting with On-Site leads and Managers.
- Served as a single point of contact in supporting Clients during implementation.
Senior Software Engineer
ACI Worldwide Pvt Ltd
07.2014 - 03.2016
- Excelled in application development as C# .net full stack developer and management of technological issues for assigned projects.
- Delivered new or enhanced developments on Web-based applications using ASP .net, REST API, SQL server, Angular JS, HTML.
- Implemented SSO for third party vendors.
- Analyze code and engineer well-researched responsive solutions.
- Developed Modules and Services for TPV Integrations for Remote Deposit Check, E-statements, Debit / Credit Card Managements etc for diverse client base.
- Provide UI design customization for clients.
- Managing design, coding, debugging, implementation, testing and troubleshooting.
- Extending post go-live support and application maintenance support to clients.
- Involved in fixing real time issues / bugs reported by end users.
- Involved in Unit Testing and attending meeting with On-Site leads and Managers.
- Serving as single point of contact in supporting Clients during implementation.
Software Engineer
Happiest Minds Technologies
09.2012 - 07.2014
- Worked on developing web application for AON, Cipla and USL ClubD.
- Writing unit test cases using Nunit and develop modules using .net tools and technologies C# .net, MVC, SQL, LINQ Javascript, CSS, HTML, REST API.
- Participated actively in peer-to-peer learning opportunities which helped expand personal skill set as well as foster collaborative work environment.
- Enhanced software quality by working with developers to identify and remove bugs.
Education
Bachelor of Science - Information Science & Engineering
Vishveshwariah Technological University
Bengaluru 08.2008 - 06.2012
Skills
Product roadmap Development
Cross-functional team leadership
Sprint Planning
Agile Framework (Scrum, Kanban)
Workload Prioritization
Azure DevOps CI/CD
User story creation and backlog management
Data analytics and business analysis
User Documentation
Continuous Process Improvement
Time Management
Product Lifecycle Management (PLM)
Conflict resolution
User Experience (UX)
Product Design
Design Patterns
Accomplishments
- Visionary Leader Award for the Product Owner role in Customer Engineering.
- Engineering team of the year award for 2023.
- Achievement award for successful go-live by retiring legacy applications. A major milestone for Boeing IT. (Team award)
Certification
Certified SAFe 5 Product Owner/Product Manager
Timeline
Product Manager – 3DExperience PLM
Boeing India Pvt Ltd
02.2024 - Current
Technical Product Owner – Customer Engineering
Boeing India Pvt Ltd
03.2022 - 02.2024
Software Analyst
Fiserv India Pvt Ltd
04.2019 - 03.2022
Senior Software Engineer
Fiserv India Pvt Ltd
03.2016 - 04.2019
Senior Software Engineer
ACI Worldwide Pvt Ltd
07.2014 - 03.2016
Software Engineer
Happiest Minds Technologies
09.2012 - 07.2014
Bachelor of Science - Information Science & Engineering
Vishveshwariah Technological University
08.2008 - 06.2012
Certified SAFe 5 Product Owner/Product Manager
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