Sushmita Heralal
Silver Spring,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Communications Specialist
Riderwood Village
08.2020 - Current
- Answered client queries and complaints to provide strong customer service.
- Facilitated training for staff on best practices in communication, raising overall quality of output.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Processed and organized incoming mail and packages for distribution to appropriate residents and staff.
Philanthropy Coordinator Intern
Riderwood Village
06.2024 - 08.2024
- Streamlined the grant application process, leading to an increase in successful funding opportunities.
- Developed effective fundraising strategies for increased donations to support organization''s projects and initiatives.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Prepared deposits and managed petty cash fund by donors and residents, maintaining accurate records of all donations.
Education
No Degree - Pharmaceuticals
Montgomery County Community College
Rockville, MD06.2022
High School Diploma -
Paint Branch High School
Burtonsville, MD05.2020
Skills
- Internal Communications
- Organizational Skills
- Multitasking Abilities
- Customer Service
- Data Entry
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time Management
- Event Planning
- Fundraising
- Attention to Detail
- Typing Skills
Timeline
Philanthropy Coordinator Intern
Riderwood Village
06.2024 - 08.2024
Communications Specialist
Riderwood Village
08.2020 - Current
No Degree - Pharmaceuticals
Montgomery County Community College
High School Diploma -
Paint Branch High School
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