Susie Kreider
Rochelle,IL
Summary
Dynamic and dedicated professional with extensive experience at Rochelle Community Hospital, excelling in patient scheduling and benefits verification. Proven track record in enhancing customer satisfaction through effective communication and problem resolution. Committed to maintaining compliance standards while fostering a welcoming environment for patients and visitors. Punctual and reliable team player.
Overview
2026
2026
years of professional experience
Work History
Rehab Services Receptionist
Rochelle Community Hospital
Rochelle, IL
09.1988 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Coordinated patient scheduling to optimize clinic workflow and enhance operational efficiency.
- Managed electronic health record systems to ensure accurate patient documentation and data retrieval.
- Maintained a clean, organized, and welcoming environment for patients, visitors, and staff to promote a positive healing atmosphere.
Dietary Aide
Rochelle Rehab West
Rochelle, IL
2001 - 2006
- Served meals to residents, promoting a positive dining experience through attentive service.
- Maintained cleanliness and organization of kitchen and dining areas, following safety protocols.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Receptionist
Dodge City of Rochelle
Rochelle, IL
1995 - 2021
- Maintained organized filing systems for documents, enhancing retrieval speed and accuracy for team members.
- Managed multi-line phone system to efficiently route calls and messages to appropriate departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sales Associate
Walmart
Rochelle, IL
01.1993 - 12.1994
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of sales floor and stock areas.
- Stocked shelves and ensured product displays were visually appealing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL05.1990
Skills
Patient scheduling
Benefits verification
Insurance inquiries
Electronic health records
Front desk operations
Customer service excellence
Compliance standards
Time management skills
Verbal and written communication
Appointment scheduling
Positive and professional
Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
01.1993 - 12.1994
Rehab Services Receptionist
Rochelle Community Hospital
09.1988 - Current
Dietary Aide
Rochelle Rehab West
2001 - 2006
Receptionist
Dodge City of Rochelle
1995 - 2021
High School Diploma -
Rochelle Township High School