Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susie Lovorn

Wichita Falls,TX

Summary

Detail-oriented dispatcher with a focus on process improvement and customer satisfaction. Proven ability to coordinate schedules and streamline communication, leading to enhanced operational workflows and timely service delivery.

Overview

39
39
years of professional experience

Work History

Roll Off Dispatcher

Waste Connections
Wichita Falls, TX
08.2014 - 01.2026
  • Coordinated waste collection schedules to optimize route efficiency and improve service delivery.
  • Monitored vehicle tracking systems to ensure timely pickups and minimize delays.
  • Communicated with drivers to address issues, provide instructions, and enhance operational workflow.
  • Implemented process improvements that increased response times and reduced customer complaints.

Call Center

Contractor for AT&T
Wichita Falls, TX
08.2012 - 03.2014

Answered phone calls from line techs, ran test and let the tech know the problem

Production Control Specialist

ABB MFG INC
Wichita Falls, TX
08.1998 - 03.2010

* Production schedules to optimize resource allocation and minimize downtime.

* Update schematics for shop assemblers

  • Enhanced communication between departments, resulting in improved collaboration and smoother operations.
  • Trained new staff on best practices for production control and quality assurance protocols.

Front End Manager

Payless Cashways
Wichita Falls, TX
08.1986 - 08.1997
  • Led front-end team to enhance customer engagement and satisfaction through effective service strategies.
  • Streamlined inventory management processes, improving product availability and reducing stock discrepancies.
  • Implemented training programs for staff to elevate service quality and operational efficiency.

Education

GED -

Wichita Falls High School
Wichita Falls, TX

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Problem-solving
  • Customer relations

Timeline

Roll Off Dispatcher

Waste Connections
08.2014 - 01.2026

Call Center

Contractor for AT&T
08.2012 - 03.2014

Production Control Specialist

ABB MFG INC
08.1998 - 03.2010

Front End Manager

Payless Cashways
08.1986 - 08.1997

GED -

Wichita Falls High School