Susie Mims
Springfield,MA
Summary
Dynamic Certified Community Health Worker with extensive experience at Baystate High Street Health Center, excelling in patient-focused education and advocacy. Proven ability to develop individualized care plans and coordinate community resources, enhancing health outcomes for at-risk populations. Strong analytical thinking and effective communication skills drive successful collaboration with healthcare teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Community Health Worker
Baystate High Street Health Center/HNE ACO
Springfield, MA
08.2019 - Current
- Conducted home visits to assess health needs of patients and families.
- Coordinated outreach activities, including health fairs and community events.
- Maintained accurate patient records in a secure electronic database.
- Educated clients on disease risk factors and prevention strategies.
- Advocated for clients during interactions with insurance companies and government agencies.
- Collaborated with healthcare providers to ensure continuity of patient care.
- Developed individualized treatment plans based on comprehensive assessments.
- Provided case management services, including crisis intervention for those experiencing homelessness.
- Educated clients about mental health issues and available community resources.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Coordinated with external agencies regarding collaborative programming initiatives aimed at addressing mental illness.
Supervisor/Lead Medical Assistant
Baystate High Street Health Center
Springfield, MA
02.2008 - 08.2019
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and implemented operational policies to enhance workflow efficiency.
- Directed a team of 14 employees in daily operations and monitored productivity levels.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Participated in recruitment efforts by interviewing candidates for open positions.
- Conducted weekly meetings to discuss tasks, project deadlines, and team performance strategies.
- Acted as liaison between management and staff to facilitate communication and resolve conflicts.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste.
Education
Master’s Degree - Public Health Practice
University of Massachusetts Amherst
Amherst, MA09.2024
Bachelor’s Degree - Health Sciences, Health Education & Promotion
University of Massachusetts Amherst UWW
Amherst, MA09.2019
Associate’s Degree - Health Sciences
Springfield Technical Community College
Springfield, MA05.2008
Certificate of Medical Assisting - Medical Assistant
Springfield Technical Community College
Springfield, MA01.2008
Skills
- EMR systems expertise
- Patient-focused education
- Chronic illness management
- Resource coordination in communities
- Teamwork and communication skills
- Advocacy in health outreach
- Development of care plans
- Time management strategies
- Analytical thinking abilities
- Mental health promotion initiatives
- Problem-solving and multitasking skills
- Process improvement methodologies
- Prevention of substance abuse issues
- Sensitivity to cultural differences
- Support for at-risk populations
- Designing health plans for patients
Certification
- AAMA Certified Medical Assistant, 07/01/08
- Certificate of Medical Assisting, 01/01/08
- Licensed Certified Community Health Worker 7/31/2023
Community Service
- Chair, Medical Assistant Board – STCC
- Member, 413 Cares Committee
- Director, Adult & Children’s Choir
- Youth Group and Young Missionary Leader
- Sunday School Teacher
- Evangelist Missionary (license available upon request)
- Member, Home or Hospital Sick Committee
References
References available upon request.
Timeline
Certified Community Health Worker
Baystate High Street Health Center/HNE ACO
08.2019 - Current
Supervisor/Lead Medical Assistant
Baystate High Street Health Center
02.2008 - 08.2019
Master’s Degree - Public Health Practice
University of Massachusetts Amherst
Bachelor’s Degree - Health Sciences, Health Education & Promotion
University of Massachusetts Amherst UWW
Associate’s Degree - Health Sciences
Springfield Technical Community College
Certificate of Medical Assisting - Medical Assistant
Springfield Technical Community College
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