Summary
Overview
Work History
Education
Skills
Timeline
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Susan Miner

Rochester,NY

Summary

Enthusiastic hospitality professional with an extensive background in guest relations, multi-tasking and leadership skills. Strong focus on team collaboration and creating exceptional experiences.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Bathtub Billy's Sports Bar
11.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages and all bar supplies well-stocked and organized to meet expected demands.

Scheduling Manager

Romig's Tavern
04.2023 - Current


  • Set schedules for 10-15 staff members by planning and designating shifts and hours.
  • Anticipated future scheduling needs based on seasonal changes, holidays, large gatherings booked ahead of time, local events, etc. to ensure adequate staffing levels were maintained at all times.
  • Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
  • Managed last-minute schedule changes such as call-ins with minimal disruption to the daily operations.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive and happy work environment for staff members.
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.

Job Trainer

Romig's Tavern
04.2023 - Current
  • Assisted in hiring for the bar team by participating in candidate interviews and evaluating potential hires based on availability and prior experience.
  • Provided one-on-one comprehensive training to new employees.
  • Expedited training of new employees through cross-training with seasoned staff.
  • Collaborated with management to develop customized training sheets with daily specials and item pricing break downs to ensure a smooth onboarding process for new employees.
  • Conducted regular follow-ups with trained employees to ensure long-term retention of skills learned during training sessions.

Bartender

Romig's Tavern
03.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

Applebee's Neighborhood Grill & Bar
10.2017 - 03.2019

Education

High School Diploma -

Irondequoit High School
Rochester, NY
06-2014

Skills

  • Superior customer service
  • Suggestive selling
  • Staff management
  • Employee coaching
  • Upselling strategies
  • Menu memorization
  • Event coordination
  • Basic accounting
  • Outgoing personality

Timeline

Lead Bartender

Bathtub Billy's Sports Bar
11.2024 - Current

Scheduling Manager

Romig's Tavern
04.2023 - Current

Job Trainer

Romig's Tavern
04.2023 - Current

Bartender

Romig's Tavern
03.2019 - Current

Bartender

Applebee's Neighborhood Grill & Bar
10.2017 - 03.2019

High School Diploma -

Irondequoit High School

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Susan Miner