Susan Miner
Rochester,NY
Summary
Enthusiastic hospitality professional with an extensive background in guest relations, multi-tasking and leadership skills. Strong focus on team collaboration and creating exceptional experiences.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Bathtub Billy's Sports Bar
11.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages and all bar supplies well-stocked and organized to meet expected demands.
Scheduling Manager
Romig's Tavern
04.2023 - Current
- Set schedules for 10-15 staff members by planning and designating shifts and hours.
- Anticipated future scheduling needs based on seasonal changes, holidays, large gatherings booked ahead of time, local events, etc. to ensure adequate staffing levels were maintained at all times.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Managed last-minute schedule changes such as call-ins with minimal disruption to the daily operations.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive and happy work environment for staff members.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
Job Trainer
Romig's Tavern
04.2023 - Current
- Assisted in hiring for the bar team by participating in candidate interviews and evaluating potential hires based on availability and prior experience.
- Provided one-on-one comprehensive training to new employees.
- Expedited training of new employees through cross-training with seasoned staff.
- Collaborated with management to develop customized training sheets with daily specials and item pricing break downs to ensure a smooth onboarding process for new employees.
- Conducted regular follow-ups with trained employees to ensure long-term retention of skills learned during training sessions.
Bartender
Romig's Tavern
03.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Applebee's Neighborhood Grill & Bar
10.2017 - 03.2019
Education
High School Diploma -
Irondequoit High School
Rochester, NY06-2014
Skills
- Superior customer service
- Suggestive selling
- Staff management
- Employee coaching
- Upselling strategies
- Menu memorization
- Event coordination
- Basic accounting
- Outgoing personality
Timeline
Lead Bartender
Bathtub Billy's Sports Bar
11.2024 - Current
Scheduling Manager
Romig's Tavern
04.2023 - Current
Job Trainer
Romig's Tavern
04.2023 - Current
Bartender
Romig's Tavern
03.2019 - Current
Bartender
Applebee's Neighborhood Grill & Bar
10.2017 - 03.2019
High School Diploma -
Irondequoit High School
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