Open To Work
Susie Padilla
Lead Medical Assistant II
San Diego,CA
Summary
Brings nearly 30 years of Kaiser Permanente clinical experience with a strong record of leading smooth patient flow, coordinating daily operations, and supporting providers across high-volume specialties and primary care settings. Known for reliability, workflow oversight, and maintaining high standards of EMR documentation accuracy. Demonstrates steady leadership through problem-solving, team collaboration, and proactive management of clinical and operational needs to ensure safe, patient-centered care.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Lead Medical Assistant II
Kaiser Permanente | PCIWC | OM | Bariatrics
01.2015 - Current
- Multi-Department Operations: Seamlessly cross-trained and multi-tasked across Medical Weight Management, Bariatrics, and Obesity Medicine departments.
- Clinical Procedures: Executed phlebotomy, flu shot administration, point-of-care QC testing, patient intake, and Part One exam preparations, included EKG’ and PID Rotation.
- EHR & Data Management: Managed remote charting, POE reviews, and accurate upkeep of Excel tracking data, Message Management and High Call Volume.
- Department Relocation: Assisted my team logistics and relocation of our department across multiple facilities, including San Marcos to Vista and Clairemont to Garfield.
- Administrative Support: Managed the nursing schedule, created multiple meeting minutes for UBT, Obesity Medicine, Medical Weight Management, Remote, All Teams meetings and created PowerPoint presentations for monthly nursing meetings. Conducted solo, when supervisor on vacation.
- Inventory & Safety Control: Managed PID bag maintenance, stocked exam rooms with medical and educational materials, and strictly enforced COVID-19 safety precautions.
- Adaptability: Thrived in flexible workspaces, quickly mastered ongoing procedural changes, and maintained continuous clinical learning.
Lead Medical Assistant II
Kaiser Permanente | Emergency Room Support
01.2019 - 01.2021
- Triage Support: Conducted rapid patient intake, initial screening questionnaires, and vital sign assessments in a high-volume emergency environment, Including EKGs.
- Pandemic Logistics: Prepared COVID-19 supply kits and coordinated vehicle lanes to streamline drive-through testing for nursing staff.
- Patient Safety & Flow: Maintained room readiness, performed observation checks, provided standby assistance, and executed strict infection control precautions.
- Note: Temporarily deployed to support critical hospital operations during the peak COVID-19 pandemic response.
Medical Assistant II
Kaiser Permanente | Urgent Care
01.2002 - 12.2014
- High-Volume Patient Care Efficiency.
- Patient Intake & Vitals: Performed comprehensive patient intake, accurately measured and charted vital signs, and prepared examination rooms for fast-paced provider rotations.
- Point-of-Care Diagnostic Testing: Executed critical diagnostic procedures per physician orders, including 12-lead EKGs, glucometer checks, urine dipstick analysis, and visual acuity eye tests.
- Respiratory Function Testing: Conducted peak flow meter testing & Pulse Oximetry.
- Patient Intake & Vitals: Observed Kaiser’s Policy & Procedures for rechecking abnormal Blood Pressures and charted vital signs, and prepared examination rooms for fast-paced provider rotations.
- Specimen & Lab Processing: Rapid Strep Test, Urine Dip Stick, Pregnancy Test, Blood Glucose Check.
- Wound Care & Procedure Support: Wound Care, dressing applications, and minor procedure support.
- Patient In Distress (PID Overhead Calls).
- Instruments: Collected Instruments, Soaked, Cleaned, completed form to for couriers to pick up.
Medical Assistant II
Kaiser Permanente | Primary Care
01.1999 - 01.2002
- Manual Medical Record Management: Managed Multiple Volumes of Patient Charts. Loose messages placed securely in charts. Ordered Charts Per Provider.
- Specialized Procedure Assistance: Assisted in Sigmoidoscopies and sterilization (CIDEX), maintaining strict adherence to infection control and safety protocols.
- High-Volume Provider Support: Coordinated patient intake and exam room preparation for multiple providers simultaneously, Blood Pressure, Temperature, Pulse Oximetry, Height and Weight Obtained. DMV Physicals, Adult, Child and Baby Physicals, Pap Smears, Pelvic Exam per patient symptoms, Color blind Tests, Visual Acuities, Urine Dipstick, Pregnancy Tests, Peak Flow Tests, Pulse Oximetry. Patients are provided with Cape or Drape. Patients provided wrist braces, boots and crutches. Performed EKGs.
- Clinical Communication: Managed the physical distribution of physician mail and messages.
Medical Assistant
Kaiser Permanente | Dermatology
01.1997 - 01.1999
- Flexibility: Traveled to All Dermatology Locations: Clairemont Mesa, La Mesa, Otay Mesa and San Marcos.
- Surgical & Procedural Assistance: Minor surgeries, including biopsies, excisions, and cyst removals.
- Manual Medical Record Management: Maintained charts and affixed loose papers to charts.
- Cryotherapy & LN2 Handling: Managed Liquid Nitrogen (LN2) canisters and prepared treatment rooms.
- Wound Care & Post-Op Support: Wound dressings, suture removals, and provided detailed patient education on post-treatment care.
- Instrument Preparation & Sterilization: Cleaned used instruments to prepare for courier pick up, for sterilization.
- Clinical Supply Inventory: Maintained an adequate inventory of medical supplies and pharmaceuticals, ensuring all exam and treatment rooms were properly sanitized and stocked.
Education
High School Diploma - undefined
Concorde Career Institute - MA Certificate
Concorde Career Institute
Nursing Professional Development - KP Preceptor
KP LEARN - Annual Requirements
KP LEARN - Ongoing Monthly Courses for Personal & Professional Growth
Skills
- PHLEBOTOMY
- SPECIMEN / INSTRUMENT HANDLING
- URINE DIPSTICKS
- HEMOCULLT
- MAINFRAME
- EPIC
- AVS
- POE
- MICROSOFT TEAMS
- POWER POINT
- LIQUID NITROGEN HANDLING
- BASIC EXCEL
- MESSAGE MANAGEMENT
- INTRADEPARTMENT COMMUNICATION
- VITAL SIGNS: PULSE OX
- TEMPERATURE
- BLOODPRESSURE
- VISION/HEARING TESTS
- GLUCOMETER
- PID BAG MAINTENANCE
- PID ANNOUNCEMENTS
- EMERGENCY RESPONSE
- CALL FOR TRANSPORT
- PATIENT ORIENTATION
- ONBOARD NEW EMPLOYEES
- HEIGHT / WEIGHT / BMI
- CLINIC OPERATIONS
- ADAPTABILITY
- MANUAL CHARTING
- EMR CHARTING
- CHECK IN
- CHECK OUT
- DIRECT BOOKING
- ZOOM
- Multi-site agility
- ORDER LABS / PEND
- MEDICATION ADHERENCE
- DRESSINGS
- WOUND CARE
- SKIN PREP
- INJECTION PREP/ADMINISTER
- STERILE TRAY
- ROOM SETUP
- STANDBY PROCEDURES
- SIGMOIDOSCOPY
- INFECTION CONTROL
Websites
Certification
BLS Certified
Continuing Education
- Coursera
- LinkedIn Learning
- Alison
- Google Career Certificates
Timeline
Lead Medical Assistant II
Kaiser Permanente | Emergency Room Support
01.2019 - 01.2021
Lead Medical Assistant II
Kaiser Permanente | PCIWC | OM | Bariatrics
01.2015 - Current
Medical Assistant II
Kaiser Permanente | Urgent Care
01.2002 - 12.2014
Medical Assistant II
Kaiser Permanente | Primary Care
01.1999 - 01.2002
Medical Assistant
Kaiser Permanente | Dermatology
01.1997 - 01.1999
KP LEARN - Ongoing Monthly Courses for Personal & Professional Growth
KP LEARN - Annual Requirements
Nursing Professional Development - KP Preceptor
Concorde Career Institute - MA Certificate
Concorde Career Institute