LaQuita L. Hallback
Memphis,TN
Summary
Experienced healthcare professional with over 8 years in clinical, pharmacy, and administrative roles. Led patient care coordination, staff supervision, and workflow optimization. Bachelor of Science in Health Science with a minor in Healthcare Leadership enhances expertise in healthcare operations and data management. Pursuing roles in clinical and administrative settings to utilize strong organizational and technical skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Medical Assistant II
Methodist Cancer Institute
06.2021 - Current
- Lead a team of 5 medical and office assistants, ensuring high-quality patient care and operational efficiency.
- Coordinated patient scheduling and clinic flow, enhancing patient satisfaction through reduced wait times.
- Manage pre-authorizations for visits, referrals, and medications, streamlining approval processes.
- Managed pre-authorizations for visits, referrals, and medications, facilitating timely patient care.
- Maintained HIPAA-compliant records and supported quality assurance initiatives to uphold compliance standards.
Pharmacy Technician
CVS Pharmacy
08.2022 - 08.2024
- Prepared and dispensed medications accurately under pharmacist supervision.
- Resolved insurance claim issues, facilitating timely access to medications for patients.
- Provided customer service, addressing prescription inquiries to enhance patient satisfaction.
- Maintained inventory and streamlined pharmacy operations to ensure availability of medications.
Medical Assistant II
Methodist Medical Group
01.2017 - 06.2021
- Performed clinical tasks including vitals, phlebotomy, and injections to support patient care.
- Provided patient education on medications and post-treatment care to enhance understanding and compliance.
- Managed appointment scheduling and coordinated provider workflows to optimize patient flow.
- Participated in quality improvement projects to enhance care delivery.
Education
Bachelor of Science - Health Science
University of Memphis
Memphis, TN05-2025
Associate of Science - Occupational Health Medical Assistant with Business Management
Vatterott College
Memphis, TN12-2016
Master of Healthcare Administration - Health Care Administration
Capella University
225 South 6th St, Minneapolis, MN 5540208-2026
Skills
- Clinical & Healthcare
- Patient education
- EMR systems
- Pre-Authorizations & Referrals
- HIPAA Compliance
- Phlebotomy & Injections
- Team Leadership & Training
- Administrative support
- Record management
- Data Entry & Record Management
- Microsoft Office
- Microsoft Office Suite (Excel, Word, Outlook)
- Supply Chain Coordination
- Communication & Customer Service
Certification
Certified Medical Assistant – NCCT | ID# 1003459 | Exp: 07/2026, Pharmacy Technician – State of Tennessee | ID# 0000074398 | Exp: 08/2027, Basic Life Support (BLS) CPR & AED – American Heart Association | Exp: 02/2027
Timeline
Pharmacy Technician
CVS Pharmacy
08.2022 - 08.2024
Lead Medical Assistant II
Methodist Cancer Institute
06.2021 - Current
Medical Assistant II
Methodist Medical Group
01.2017 - 06.2021
Bachelor of Science - Health Science
University of Memphis
Associate of Science - Occupational Health Medical Assistant with Business Management
Vatterott College
Master of Healthcare Administration - Health Care Administration
Capella University
Personal Information
Title: Certified Medical Assistant Lead