Susie Palmer
Semora,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Access Specialist 1
Duke Health DHAS
01.2021 - Current
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments.
- Verified patient insurance and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
Nursing Assistant 1
Duke Regional Hospital
01.2020 - 01.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety.
- Assisted with feeding and monitored intake.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Certified Nursing Assistant
Canterbury House
02.2019 - 01.2020
- Answered call lights and supported patient comfort and safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
Dialysis Technician
DaVita
01.2014 - 01.2019
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Maintained accurate patient charts and medical records.
Certified Nursing Assistant- Med Tech
Canterbury House
01.2000 - 01.2014
- Answered call lights and supported patient comfort and safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Piedmont Community College
Roxboro, NC06.1994
Skills
- Patient Scheduling
- Critical Thinking
- Active Learning
- Customer Experience
- Reliability and Dedication
Timeline
Access Specialist 1
Duke Health DHAS
01.2021 - Current
Nursing Assistant 1
Duke Regional Hospital
01.2020 - 01.2021
Certified Nursing Assistant
Canterbury House
02.2019 - 01.2020
Dialysis Technician
DaVita
01.2014 - 01.2019
Certified Nursing Assistant- Med Tech
Canterbury House
01.2000 - 01.2014
High School Diploma -
Piedmont Community College
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