Rufus Alexander

• Serve as the first point of contact for patients accessing Duke Health services, providing exceptional customer service through scheduling, registration, and coordination of care.
• Verified insurance eligibility, obtained prior authorizations, and ensured compliance with HIPAA and institutional policies to facilitate patient access and streamline billing processes.
• Utilize Epic and other clinical systems to manage patient records, schedule appointments across multiple specialties, and relay important information between patients and providers.
• Collaborated with clinical teams and providers to resolve scheduling conflicts and enhance workflow efficiency, supporting patient-centered care.
• Handle high call volumes with professionalism, empathy, and attention to detail, ensuring patient concerns are addressed and resolved in a timely manner.
• Maintained accurate documentation of patient interactions, contributing to data integrity and improving operational reporting.

• Filmed and edited engaging video content for events, weddings, and promotional media, enhancing visual storytelling.
• Filmed and edited video content for events, weddings, and promotional media.
• Utilized Adobe Premiere Pro, After Effects, and DaVinci Resolve to create polished videos that met client expectations.
• Collaborated with clients to develop creative direction and ensure final products matched their vision.
• Produced short-form and long-form content tailored for social media and digital platforms, maximizing audience reach.

• Completed final assembly of machinery components, ensuring adherence to quality and safety standards.
• Verified accuracy and efficiency of machinery assembly against blueprints and specifications, contributing to product reliability.
• Conducted quality inspections and tests on finished products to ensure they meet our high standards.
• Troubleshot and resolved assembly issues, collaborating with engineering team to enhance problem-solving efficiency.
• Maintained a clean and organized work area ensuring that all tools and equipment are properly stored and maintained.
• Collaborated with other departments, such as engineering and quality assurance, to identify opportunities for process improvement and implement them.

• Played a key role in crafting and refining the commercial content to align with marketing objectives and audience engagement.
• Coordinated event scheduling and logistics at production site.
• Assisted director, producer, and cinematographers in maintaining smooth workflows.
• Provided customer-oriented solutions for cast and crew needs.

• Led team members in delivering excellent customer service and maintaining operational efficiency.
• Trained new hires on company procedures, food safety, and customer interaction.
• Managed opening and closing financial duties, ensuring a well-organized store environment.

Graduated December 2024

• Maintained strong academic standing throughout the COVID-19 pandemic while successfully completing a hands-on Film & Video program in a predominantly remote learning environment.
• ECU Film Guild Member