Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susie Sarmiento

Long Beach,CA

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Respectful Child Youth Program Assistant experienced working as part of highly talented and cooperative team. Bilingual self-starter with expertise interacting positively with children and teens.

Overview

12
12
years of professional experience

Work History

Child and Youth Program Assistant

Ymca
06.2024 - Current
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
  • Assisted with youth development and other recreation programs to improve quality of camper experience.
  • Developed and implemented fun, educational activities for children of varying ages.
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.

Customer Service

California Paint And Epoxy
05.2022 - 04.2024
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained and managed customer files and databases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
  • Provided professional services and support in a dynamic work environment.

Customer Service Representative

Dollar Tree
02.2019 - 03.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

School Program Staff Member

LAUSD Beyond The Bell
04.2013 - 08.2016
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Regularly communicated with school administrators to provide updates on classroom progress and discuss any concerns relating to student performance or behavior.
  • Enhanced student participation by incorporating interactive activities and group projects into the curriculum.
  • Utilized differentiated instruction techniques to meet the diverse learning styles and needs of each student.
  • Collaborated with colleagues to develop engaging educational programs, resulting in increased student interest and understanding.

Education

GED -

Smart Horizon
Los Angeles, CA
04-2004

Skills

  • Reporting and documentation
  • Child development
  • Developmental assistance and instruction
  • Curriculum planning
  • Bilingual communication
  • Warehouse operations

Timeline

Child and Youth Program Assistant

Ymca
06.2024 - Current

Customer Service

California Paint And Epoxy
05.2022 - 04.2024

Customer Service Representative

Dollar Tree
02.2019 - 03.2022

School Program Staff Member

LAUSD Beyond The Bell
04.2013 - 08.2016

GED -

Smart Horizon

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