Susie Siciliano
Huntington Station
Summary
Dynamic professional with a proven track record at Gotham Steel Supply, LLC. and K. Van Bourgondien & Sons, Inc., excelling in customer relations and payroll management. Recognized for enhancing client satisfaction through exceptional service and attention to detail. Knowledge in ADP and Microsoft Excel, streamlining HR processes and ensuring compliance with regulations. Driven to achieve results and foster positive workplace environments.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Business Owner/Office Manager
Gotham Steel Supply, LLC
12.2006 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Built positive relationships with customers to increase repeat business.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Assisted with annual audit, confirming accurate reconciliation of all accounts.
- Ensured timely vendor payments, fostering strong relationships and securing favorable pricing for the company.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
Payroll/Human Resources Manager
K.Van Bourgondien & Sons, Inc.
09.2002 - 06.2005
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Education
Canarsie
Brooklyn, NY06-1983
Skills
- Customer service excellence
- Customer relations
- Attention to detail
- Driven and determined
- ADP
- Microsoft Word/Excel
Timeline
Business Owner/Office Manager
Gotham Steel Supply, LLC
12.2006 - Current
Payroll/Human Resources Manager
K.Van Bourgondien & Sons, Inc.
09.2002 - 06.2005
Canarsie
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