Susie Villarreal
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
CSR
Fred Loya Insurance
10.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Delivery Driver
Uber
01.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
Delivery Driver
Papa John's Pizza
06.2024 - 10.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cook
7 Eleven Gas Station
06.2022 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
General Manager
Great American Cookies
02.2011 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Marcos Pizza
08.2017 - 05.2018
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma - General Education
Mission High School
Mission, TX05.2002
Skills
I am great at providing awesome customer service and bilingual as well
Timeline
CSR
Fred Loya Insurance
10.2024 - Current
Delivery Driver
Papa John's Pizza
06.2024 - 10.2024
Delivery Driver
Uber
01.2024 - Current
Cook
7 Eleven Gas Station
06.2022 - 11.2023
General Manager
Marcos Pizza
08.2017 - 05.2018
General Manager
Great American Cookies
02.2011 - 03.2020
High School Diploma - General Education
Mission High School
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