Susmita Kharel
Riverdale,USA
Summary
Supervisor with 8+ years of experience leading teams to consistently meet project deadlines, enhancing productivity, and client satisfaction. Skilled in conflict resolution, performance reviews, and fostering collaborative work environments. Expertise in time management, customer service, and team collaboration, with a passion for driving continuous improvement and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Savi Group LLC
08.2020 - Current
- Managed conflict resolution, fostering a collaborative work environment.
- Conducted performance reviews, identifying key areas for employee development.
- Led the team to consistently meet project deadlines, improving overall productivity and client satisfaction.
- Delivered effective leadership while offering clear direction.
Clinical Dental Assistant
R3 Dental Group
07.2019 - 05.2020
- Assisted in dental procedures, ensuring patient comfort and safety, and improving patient satisfaction.
- Prepared and sterilized instruments, maintaining a clean and organized workspace, and enhancing operational efficiency.
- Scheduled appointments, prepared bills, and received payment for dental services by completing issuance forms, verifying insurance information, and maintaining records.
- Educated patients on oral hygiene practices, contributing to better patient outcomes and preventive care.
Retail Associate
Shingar
01.2016 - 02.2019
- Recorded and processed all orders in an organized and accurate manner.
- Reviewed weekly sales ads, and monitored price changes.
- Assisted customers in completing purchases, enhancing their shopping experience, and promoting loyalty through reward programs.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Education
Bachelor Of Science - Health Science And Business
Washington Adventist University
01.2025
Skills
- Team Leadership and Supervision
- Conflict Resolution and Problem-Solving
- Project Management and Time Management
- Patient care and medical assistance
- Customer Service and Relationship Building
- Attention to detail and organizational skills
- Appointment scheduling and billing
- X-ray Imaging and Dental Support
- Performance Reviews and Employee Development
Languages
English
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Operations Manager
Savi Group LLC
08.2020 - Current
Clinical Dental Assistant
R3 Dental Group
07.2019 - 05.2020
Retail Associate
Shingar
01.2016 - 02.2019
Bachelor Of Science - Health Science And Business
Washington Adventist University
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