Susmita Sunar
Greenfield,MA
Summary
Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Versatile Bank Teller offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Recognized for exemplary time management, organization, prioritization and work ethic. Reliable employee seeking marketing position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Century Commercial Bank Limited
Pokhara, Kaski
09.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept records in CRM to maintain customer data.
Bank Teller
Pandab Agriculture Co-Operative Society Ltd
Pokhara, Kaski
01.2017 - 01.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
BBA - Accounting And Finance
Janapriya Multiple Campus
Janapriya Marga, Pokhara 3370003.2022
Skills
- Dependable and Responsible
- Good Telephone Etiquette
- Decision Making
- [Type] Software Proficiency
- Multitasking Abilities
- Active Listening
- Data Entry
- PPE Compliance
- MS Office
- Interpersonal Communication
- Excellent Communication
- Cultural Awareness
- Analytical and Critical Thinking
- Planning and Coordination
- Problem-Solving
- Critical Thinking
Certification
- Basic Computer Training - 3 Months
Travlling and successful Business women
Travel takes us out of our comfort zones and inspires us to see, taste and try new things. It constantly challenges us, not only to adapt to and explore new surroundings, but also to engage with different people, to embrace adventures as they come and to share new and meaningful experiences with friends and loved ones. Being a successful woman in business has to do with confidence. It's important to take pride in what I do and have confidence in my skills even in the face of a challenge. It's also important to stay active in supporting my fellow women in business. For me its my dream to work, make my passion is a dream to travel all over the world along with my career. but if I will get some one to get my dream fulfill, i will really feel more worth in my life. I always talk to my aunty to get my dream place for success and now I guess im in right helper at right place. please help me out for my career and wants to make difference in someones life. Thanks Canada and I will always prey for kind heart.
Additional Information
Thanks all employers who will take me there for good opportunities you are offering and help.
Timeline
Receptionist
Century Commercial Bank Limited
09.2021 - 11.2022
Bank Teller
Pandab Agriculture Co-Operative Society Ltd
01.2017 - 01.2018
BBA - Accounting And Finance
Janapriya Multiple Campus