Sussy Hernández
Los Angeles,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
Language
9
9
years of professional experience
Work History
Waitress
Rancho Grande Restaurant
Los Angeles, California
01.2024 - Current
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Trained and onboarded new staff members to enhance team readiness.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced cash register at shift end.
- Resolved customer concerns promptly and escalated issues to management for resolution.
Waitress
Tacos el Cacheton
Los Angeles, California
01.2020 - 01.2022
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Assisted in staff training and onboarding new team members.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced cash register at shift end.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Waitress
Diana’s restaurant
Los Angeles, California
01.2018 - 01.2020
- Provided excellent customer service to enhance dining experience.
- Took and processed orders accurately using point-of-sale system.
- Assisted customers with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash handling and processed payments efficiently.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained cleanliness of tables and dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
Education
Ofelia Herrera
San Miguel, El Salvador Skills
- Customer service
- Order management
- Cash handling
- Food safety practices
- Attention to detail
- Cocktail preparation
Languages
Spanish
Professional
Timeline
Waitress
Rancho Grande Restaurant
01.2024 - Current
Waitress
Tacos el Cacheton
01.2020 - 01.2022
Waitress
Diana’s restaurant
01.2018 - 01.2020
Ofelia Herrera