Sussy Olivo
Orlando
Summary
Dynamic pharmacy technician with extensive experience at BioPlus Specialty Pharmacy, excelling in REMS fulfillment and patient education. Proficient in insurance claims processing and data reporting, I consistently deliver exceptional customer service while ensuring compliance and accuracy. My strong problem-solving skills enhance operational efficiency and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
REMS Fulfillment Pharmacy Technician II
BioPlus Specialty Pharmacy
Altamonte Springs
12.2023 - Current
- Prepare and verify prescription orders, ensuring regulatory compliance and pharmacist approval.
- Educate patients on medication use and support resources.
- Handle prior authorization requests and appeals per Medicare standards.
- Generate and maintain reports related to rebates, utilization, and compliance.
- Support REMS (Risk Evaluation and Mitigation Strategy) fulfillment processes to ensure safe distribution of high-risk medications.
Pharmacy Technician
UnitedHealth / Optum
Oviedo
07.2021 - 11.2023
- Verified prescription accuracy and ensured secure drug handling.
- Processed insurance claims and promoted customer immunization services.
- Delivered consistent, high-quality customer service in a fast-paced environment.
- Supported restocking, inventory, and patient education.
Pharmacy Technician
Accredo Health Group (Express Scripts / Cigna)
Orlando
02.2021 - 04.2021
- Reviewed prescriptions and verified accuracy against written and digital orders.
- Provided medication guidance and assisted with insurance processing.
- Maintained organized inventory and supported immunization awareness.
Pharmacy Technician
Walmart Neighborhood Market
Orlando
05.2019 - 11.2020
- Ensured prescription accuracy and supported electronic claims processing.
- Offered knowledgeable assistance to customers on products and pharmacy services.
- Promoted vaccination services and managed daily medication inventory.
Education
Pharmacy Technician Program -
Orange Technical College
Orlando, FL05.2019
Skills
- REMS fulfillment procedures
- Prescription order entry and verification
- Insurance claims and prior authorizations
- Patient communication and customer service
- HIPAA compliance
- Inventory management
- Microsoft Office proficiency
- Data reporting
- Problem solving
- Effective communication
Certification
- Licensed Pharmacy Technician - Florida
- REMS Non-Consultant Certified
Languages
Spanish
Native/ Bilingual
Timeline
REMS Fulfillment Pharmacy Technician II
BioPlus Specialty Pharmacy
12.2023 - Current
Pharmacy Technician
UnitedHealth / Optum
07.2021 - 11.2023
Pharmacy Technician
Accredo Health Group (Express Scripts / Cigna)
02.2021 - 04.2021
Pharmacy Technician
Walmart Neighborhood Market
05.2019 - 11.2020
Pharmacy Technician Program -
Orange Technical College
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