Summary
Overview
Work History
Education
Skills
Timeline
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Susu Leong

Phoenix,AZ

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Regional Sales Director

OSL Retail Services
09.2023 - 01.2024
  • Took over the last place region in the company out of 16 regions and moved it up to 3rd to last within 2 months of being enrolled.
  • Gained additional 9 locations and went fro 43 to 50 locations within 30 days.
  • Filled the DM position within 3 weeks for the open market and got the district performing 15% increased from YoY.
  • Implemented staffing strategies within the DM team in order to improve our staffing target by 15% , went from 60% to 75% within 30 days.


Restaurant Owner: China Chef Bistro

Susu Leong LLC
04.2023 - Current
  • Became a first time restaurant owner after purchasing it from a couple retiring.
  • Hired and trained front end employee within the first month of taking over.
  • Increased revenue by 15% within the first 3 months by reducing Cost of good sold.
  • Implemented a new POS system in order to increase efficiency for the business.
  • Fully passed it down to my Business Partner at the end of October 2023 after the Restaurant becoming self-running.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.

Regional Director

WirelessAdvocates
08.2021 - 12.2022
  • WirelessAdvocates
  • Took over one of the toughest regions in the company during 3rd and 4th quarter and filled all the DM positions within two weeks.
  • Promoted 4 District managers under my leadership during the first 30 days.
  • Region went from 77% headcount to 90% headcount within 2 months.
  • Region went from last place on the scoreboard in August to 3rd place in September, October, and November in 2021 and Maintained 3rd place in 2022.
  • Visited DMs weekly to view service levels and adherence to regional service standards.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Attended weekly/Monthly meetings with Vice President and CEO to discuss and optimize strategies.
  • Trained new DMs on proper protocols and Sales and operations standards.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

District Manager

WirelessAdvocates
06.2018 - 08.2021
  • District performed number 1 in activations to budget nation wide 3 times in 2019 as first full year as DM.
  • District exceeded and hit budget during 2020 when pandemic hit
  • District is consistently hit top 5 nation wide every single month in 2019,2022,2021 & 2022.
  • 1 of the 3 Districts to hit Acts to budget for the entire year in 2019, 2020, and 2021 (There are total of 46 districts in the company)
  • District led the company in total volume sales & Accessories sales YTD in 2021.
  • District finished number 1 in the company on the scoreboard 6 months out of 12 for 2022.
  • Supervised 13 locations in 3 states to enforce high-quality standards of operation.
  • Hired and led 13 managers and supervised 60 total associates
  • Held weekly meetings with carrier partners & Vendors to identify techniques to overcome sales obstacles.

Retail Store Manager

Hit Mobile
01.2017 - 12.2018
  • T-Mobile dealer)
  • Managed and executed weekly cash & inventory count.
  • Managed and executed weekly planogram change out and store audits.
  • Managed and executed company's KPIs such as Postpaids, Prepaids, Mobile Internet, Security Systems, Sync Up drives, & etc.
  • Got promoted to high volume location after 3 months of being with the company.
  • Got nominated by DM to be in DM development program after 5 months of being with the company.

Education

Bachelor of Science - Business Administration And Management

Cal Poly Pomona
06.2013

Skills

  • Critical Thinking
  • Interpersonal Skills
  • Problem Solving
  • Public Speaking
  • Teamwork Skills
  • Leadership
  • Sales Tracking
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Coaching and Mentoring
  • Presentations and Meetings
  • Strategic Vision

Timeline

Regional Sales Director

OSL Retail Services
09.2023 - 01.2024

Restaurant Owner: China Chef Bistro

Susu Leong LLC
04.2023 - Current

Regional Director

WirelessAdvocates
08.2021 - 12.2022

District Manager

WirelessAdvocates
06.2018 - 08.2021

Retail Store Manager

Hit Mobile
01.2017 - 12.2018

Bachelor of Science - Business Administration And Management

Cal Poly Pomona

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