Su Ting Lin
Flushing
Summary
Dynamic leader with proven customer service and team leadership skills, honed across roles at Fuji Japanese Restaurant and other establishments. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional verbal communication and problem-solving abilities. Achieved notable improvements in service delivery through effective employee motivation and customer relationship management.
Overview
19
19
years of professional experience
Work History
Manager
Fuji Japanese Restaurant
12.2016 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Increased customer satisfaction by addressing conflicts swiftly.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
Sweet Spot Yogurt
09.2014 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Hostess
Crazy Buffet
01.2007 - 12.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Cashier
Bakery
02.2006 - 10.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Business
The University of Texas Rio Grande Valley
Edinburg, TXAssociated - Business
South Texas College
McAllen, TX05.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Manager
Fuji Japanese Restaurant
12.2016 - 11.2024
Cashier
Sweet Spot Yogurt
09.2014 - 12.2015
Hostess
Crazy Buffet
01.2007 - 12.2013
Cashier
Bakery
02.2006 - 10.2006
Business
The University of Texas Rio Grande Valley
Associated - Business
South Texas College
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