Sutoy Sufian
Jamaica,NY
Summary
Professional with experience in back-of-house operations and logistics. Strong focus on team collaboration, achieving results, and adaptability to changing needs. Skilled in inventory management, order processing, and maintaining organizational standards. Reliable and effective in ensuring smooth and efficient workflows.
Overview
5
5
years of professional experience
Work History
Omni Service Specialist
Anthropologie
75 9th Ave, New York, NY 10011
01.2024 - Current
- Ensure omni-channel functions are processed timely and accurately
- Effectively oversee supply needs, related technology, workstations, order staging, and pick-up areas.
- Collaborate with the store leadership team to maximize all omni functions to maintain efficiencies.
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Collaborated with team members to optimize inventory management processes and reduce stock discrepancies.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient team environment.
Customer Associate
Anthropologie
11.2021 - 01.2024
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays, driving product visibility and sales engagement.
- Resolved customer complaints promptly, contributing to improved satisfaction rates.
Stock Associate
J.Crew
30 Rockefeller Plaza, New York, NY, 10112
02.2022 - 06.2022
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Organized merchandise displays to enhance visual appeal and optimize customer experience.
- Assisted in receiving and processing shipments, verifying accuracy against purchase orders.
- Coordinated with sales team to identify stock needs based on seasonal trends and promotions.
Crew Member
Trader Joe's
08.2021 - 11.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to restock shelves and ensure product availability.
Education
Bachelor of Science - Economics
John Jay College of Criminal Justice
New York, USA05-2021
Skills
- Skilled in utilizing Microsoft Word, Excel, and PowerPoint
- Customer service
- Inventory management
- Data Analysis
- Flexibility/Multitasking
Languages
English
Native or Bilingual
Timeline
Omni Service Specialist
Anthropologie
01.2024 - Current
Stock Associate
J.Crew
02.2022 - 06.2022
Customer Associate
Anthropologie
11.2021 - 01.2024
Crew Member
Trader Joe's
08.2021 - 11.2021
Bachelor of Science - Economics
John Jay College of Criminal Justice