Sutton Pocrnich
Bedford,IN
Summary
Licensed Practical Nurse that has been at current employer for 12 years. Started out in registration then was able to become a Certified Medical Assistant. Received my certificate for LPN in 2022 and now I am continuing education to get my Registered Nurse Associates degree. Skilled in obtaining vital signs, injections, performing blood draws, rooming patients and also assisting the provider with the patients care. Personable and offers support to patients when needed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
LPN Office Nurse
IU Health Southern Indiana Physicians
08.2022 - Current
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Evaluated patient histories, complaints, and current symptoms.
- Took samples to complete diagnostic and routine assessment tests.
Medical Assistant
IU Health Southern Indiana Physicians
05.2016 - 08.2022
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Measured patient pulse oximetry.
Registration Receptionist
IU Health Southern Indiana Physicians
05.2012 - 05.2016
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Associate of Science - Registered Nurse
Ivy Tech Community College
Bloomington, IN05.2024
Certificate - Licensed Practical Nurse
Ivy Tech Community College
Sellersburg, IN07.2022
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05.2009
Skills
- Continuing education
- HIPAA Compliance
- Catheter Care
- Vital signs monitoring
- Immunization Administration
- Phlebotomy Techniques
- Medication Administration
- Compassion and Empathy
- Appointment Scheduling
- Patient Charting
- Specimen Collection
- Responsible and Dependable
Certification
Licensed Practical Nurse- 8/31/2022
License # 27079634A
Certified Medical Assistant- 8/8/2018
Certification # 1039078 NCCT
references
Candi Maddox- Office Manager
CMaddox1@iuhealth.org
812-583-9745
Brandee Sullivan-Nurse Practitioner
bsullivan1@iuhealth.org
812-698-0160
Kinzey Root- Peer
kinzeyroot03@yahoo.com
812-360-5449
Timeline
LPN Office Nurse
IU Health Southern Indiana Physicians
08.2022 - Current
Medical Assistant
IU Health Southern Indiana Physicians
05.2016 - 08.2022
Registration Receptionist
IU Health Southern Indiana Physicians
05.2012 - 05.2016
Associate of Science - Registered Nurse
Ivy Tech Community College
Certificate - Licensed Practical Nurse
Ivy Tech Community College
High School Diploma -
Bedford North Lawrence High School
Licensed Practical Nurse- 8/31/2022
License # 27079634A
Certified Medical Assistant- 8/8/2018
Certification # 1039078 NCCT
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