Summary
Overview
Work History
Education
Skills
John
Joseph
References
Timeline
Generic

Suwamy Rotondo

Miami Beach,FL

Summary

Highly experienced professional in guest services with a strong track record in customer relations, recordkeeping, and problem-solving. Known for a pleasant personality and creating a positive atmosphere through effective communication and greeting skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

The Belmont
Miami Beach, FL
08.2023 - 07.2024
  • Greeted residents warmly and made them feel welcome.
  • Answered calls and redirected callers to the appropriate personnel or department, and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled incoming packages and distributed/processed them thoroughly, and provided residents with receipts.
  • Assured to follow closing procedure efficiently.
  • Coordinated scheduled events within residence.

Sales & Marketing Assistant

Holiday Inn
Miami, FL
03.2019 - 04.2020
  • Responded promptly to customer inquiries via phone calls or emails.
  • Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
  • Administered up to 300+ calls weekly.
  • Maintained positive and professional working relationship with peers, management and support resources.

Associate

Gap
Miami Beach, FL
12.2017 - 12.2019
  • Greeted 200+ daily customers, directed customers to appropriate departments.
  • Assisted customers with any discrepancies they may have, and made recommendations as needed.
  • Processed up to 100 daily transactions.
  • Provided customer service support for inquiries, complaints, and returns.

Education

Associate of Arts - Hospitality Administration And Management

Miami Dade College
Miami, FL
05-2023

Skills

  • Administrative Support
  • Call Routing
  • File Management
  • Mail Sorting
  • Customer Service
  • Fluent in English, Spanish, and Italian
  • Email and telephone decorum
  • Hospitality services
  • Work Prioritization

John

Property Manager to "The Belmont" 

contact info: (786)-237-4411

Johnthebelmont@gmail.com

Joseph

Director & Producer for "PBS Kids"

Contact Info: (305)-498-5720

References

References available upon request.

Timeline

Front Desk Receptionist

The Belmont
08.2023 - 07.2024

Sales & Marketing Assistant

Holiday Inn
03.2019 - 04.2020

Associate

Gap
12.2017 - 12.2019

Associate of Arts - Hospitality Administration And Management

Miami Dade College

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Suwamy Rotondo