SUWILANJI SIMWANDA
Palatine ,Illinois
Summary
Whenever you feel like giving up, remember why you set this goal in the first place.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Professional and prepared travel consultant with experience in customer service, itinerary planning, and sales strategies. Skilled in fostering team collaboration, adapting to changing needs, and delivering results. Expertise in client relationship management, market research, and travel software. Known for reliability, adaptability, and results-driven approach.
Overview
17
17
years of professional experience
Work History
Travel Sales Consultant
A1 Travel Zambia
Lusaka
11.2015 - Current
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs).
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews for clientele.
- Maintain relationships with key persons.
- Use promotional techniques and prepare promotional materials to sell tour packages.
Adminstrative Assistant
Sami's Catering Services
Lusaka
06.2014 - Current
- Management of all duties at CDC Canteen
- Files and record keeping
- Money keeping
- Providing customer services to the clients
- Ensuring all customers have been fully catered for
- Solving customer complaints and getting advice and ideas
Events Coordinator
Chita Lodge
Kafue
06.2015 - 09.2015
- In charge of organizing all forms of events for clientele.
- Advertising the services and special promotions that we in store for clients
- Establish standardized event procedures and train staff into properly executing them
- Create and distribute event listing pages on social media websites
- Track event key performance areas and identify items to work on for future events
Internship
Airtel Zambia Headquarters
Lusaka
06.2012 - 08.2012
- In charge of corporate social planing
- Track event key performance areas and identify items to work on for future events
- Event planning and management
- Creating databases for the company
- Evaluate customer complaints and creating mutual understanding between the company and the customers Arranging pick-ups for the branches, writing articles and report writing
Sales Assistants
MCG Investments
Lusaka
06.2011 - 12.2011
- Files and Record keeping
- Writing quotations, invoices and receipts for customers
- Ensuring salaries are fully paid to employees
Sales & Marketing Personnel
Sami's Catering Services
Lusaka
01.2009 - 02.2010
- Accurate call handling
- Records and file keeping
- Handling any queries from customers, providing them with necessary information
- Collecting payments
- Make work assignments, supervise others and take bottom line responsibility for the work of others.
- Involved in general management
- Wrote reports, placed information with media and edited publication
Education
Bachelor's Degree - Public Relations & Mass Communication
Cavendish University
Lusaka08.2025
Public Relations
National Institute Of Public Administration
Lusaka01.2013
Grade 12 GCE 'O' Level - undefined
Lwitikila Girls' Secondary School
Mpika01.2009
Skills
- Event Planning & Coordination
- Good Communicator
- Good Leadership Skills
- Ability To Adapt To Change Environment
- Team Player
- Ability To Coordinate Well With Others
- Ability To Work With Minimum Supervision
- Well aquainted with how to use the Office Package (Word, Powerpoint, Excel)
LANGUAGES
English - Proficient
Hobbies and Interests
Going to orphanages, Travelling and Sight Seeing, Cooking, Reading, Taking Walks, Surfing The Internet
Timeline
Travel Sales Consultant
A1 Travel Zambia
11.2015 - Current
Events Coordinator
Chita Lodge
06.2015 - 09.2015
Adminstrative Assistant
Sami's Catering Services
06.2014 - Current
Internship
Airtel Zambia Headquarters
06.2012 - 08.2012
Sales Assistants
MCG Investments
06.2011 - 12.2011
Sales & Marketing Personnel
Sami's Catering Services
01.2009 - 02.2010
Bachelor's Degree - Public Relations & Mass Communication
Cavendish University
Public Relations
National Institute Of Public Administration
Grade 12 GCE 'O' Level - undefined
Lwitikila Girls' Secondary School