Suzan Deek
Lake Jackson
Summary
Former educator with a background in customer service looking to begin a new career in any kind of customer service or data entry role. Self-motivated and result driven individual with experience teaching students from a variety of ability levels and socioeconomic backgrounds which culminated in excellent organizational and time management skills.
Overview
13
13
years of professional experience
Work History
Server
Olive Garden
Lake Jackson, TX
11.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed dining room operations to ensure efficient flow of service during peak hours.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
Resolution Coordinator III
Walmart
04.2023 - Current
- Navigate multiple EMS systems to confirm Refrigeration issues at Walmart facilities.
- Create appropriate work orders for each refrigeration issue while cross-referencing to insure there are no duplicates.
- Make appropriate and informed calls to stores, technicians, managers, and vendors regarding refrigeration issues.
Resolution Coordinator II
Walmart
06.2022 - 04.2023
- Answered up to 70 calls per shift, assisting both Spark drivers and InHome store associates.
- Give appropriate and accurate information to answer questions, troubleshoot issues, resolve complaints, collect feedback, and refer unresolved tickets to designated departments.
- Accurately documented every call that came through via company software and spreadsheets.
- Achieved a 93% overall satisfaction rating since starting with the company.
- Assisted with training classes as well as provided one-on-one as well as small group support to other agents.
7th Grade Science/10 Grade Biology Teacher
Pioneers Baccalaureate School
Nablus, Palestine
08.2019 - 03.2020
- Taught 12 lessons a week of general science to approximately 65 7th grade bilingual students.
- Taught 14 lessons a week of advanced and regular level biology to approximately 30 10th grade bilingual students in preparation for the SAT subject test in biology at the end of the year.
- Developed daily lesson plans for 7th grade science, regular 10th grade biology, and advanced 10th grade biology according to the guidelines set by the Cambridge International Certificate.
- Appropriate use of technology(PowerPoint, Microsoft Word, Excel, etc.) to develop lessons, assignments, take attendance, and participation.
9th Grade Biology Teacher/8th Grade IT Teacher
Danbury High School
Danbury, Texas
07.2017 - 05.2018
- Taught approximately 150 regular, remedial, and advanced 9th grade students biology in accordance to Texas Education Agency in preparation for the STAAR test in Biology at the end of the year.
- Taught approximately 20 8th grade students in an elective IT course. Subjects included typing, photoshop and movie making applications, research, and basic level coding.
- Taught weekly concentrated sessions aimed at students who did not pass the STAAR test the previous year to pass the current year.
- Followed students IEP (individual education program) as directed by United States law to provide accommodations and alternative learning for students who require various types of special education that have been created by the student's parents and school personnel. Attended individual students IEP meetings to asses student progress and allow the parents and personnel to update student IEP.
- Developed and prepared for weekly science labs to help with the topic we are currently studying. Created daily lesson plans.
- Coached 9th grade extracurricular volleyball, middle school basketball, and middle school track and field before and/or after school for almost entirely the full school year.
Summer School Teacher
IDEA Lab Kids
Houston, Texas
05.2017 - 07.2017
- Taught various elective STEAM(science, technology, engineering, arts, math) classes to approximately 25 students of ages 7-14 per day. Examples include movie studio, culinary arts, science, and coding.
Server/Hostess
Red Lobster
Lake Jackson, Texas
05.2013 - 01.2015
- Delivered exceptional, fast, and friendly service.
- Assisted guests with making menu choices in a informative and helpful manner.
- Appropriately suggested additional items to guests to increase restaurant sales.
- Effectively communicated with kitchen staff regarding special requests, food allergies, etc.
- Skillfully anticipated and addressed guests’ service needs
Education
Bachelor of Science - Biochemistry, Chemistry
University of Houston
12-2016
Associate Degree in Nursing -
Brazosport College
Lake Jackson, TX05-2027
Skills
- Comfort with using and learning digital tools
- Time-management
- Self-motivation
- Emotional intelligence
- Strong written communication
- Organizational
Languages
English
Native or Bilingual
Timeline
Server
Olive Garden
11.2025 - Current
Resolution Coordinator III
Walmart
04.2023 - Current
Resolution Coordinator II
Walmart
06.2022 - 04.2023
7th Grade Science/10 Grade Biology Teacher
Pioneers Baccalaureate School
08.2019 - 03.2020
9th Grade Biology Teacher/8th Grade IT Teacher
Danbury High School
07.2017 - 05.2018
Summer School Teacher
IDEA Lab Kids
05.2017 - 07.2017
Server/Hostess
Red Lobster
05.2013 - 01.2015
Bachelor of Science - Biochemistry, Chemistry
University of Houston
Associate Degree in Nursing -
Brazosport College