Suzan Janette Etheridge
Carson,CA
Summary
Dynamic social worker with extensive experience at Carson Adult Day Health Care Center, excelling in community outreach and case coordination. Bilingual in English and Spanish, I leverage effective communication and emotional intelligence to advocate for elderly clients, ensuring access to vital resources and support services. Proven ability to facilitate group sessions and provide compassionate care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Worker
Carson Adult Day Health Care Center
12.2024 - 11.2025
- Process all inquiries in a timely manner and maintain tracking documentation.
- Meets with family members, or referring agency, and determines appropriate program.
- Provide in-home assessments for all ADHC participants.
- Completes social service assessments on all participants.
- Provide discharge planning for all participants.
- Provide full case coordination for ADHC participants and comprehensive information and referral resource file for the center's primary and secondary service areas along with pertinent referrals outside of service area.
- Complete signed and dated quarterly progress notes, and six-month reassessments on all participants.
- Provide functional assistance in the areas of assisting participants in any area of their personal care needs, program needs.
- Provide group sessions in the program.
- Provide participant and family counseling as needed.
- Facilitates, or co-facilitates, caregiver support groups as assigned.
- Active participant in the ADHC Multi-Disciplinary Team.
- Consults with and advises staff members as to the relationship of social, emotional and ethnic factors to health and medical care, and as to the availability of social services in the community.
- Acts as an advocate for elderly concerns and provides referrals to people inappropriate for the adult day health care center.
- Maintains a networking liaison with other organizations in the eldercare field.
- Represents the agency in contact with human service, health care, and community organization groups and individuals.
- Secondary person responsible for providing marketing and public relations efforts for the facility.
In Home Caregiver
07.2020 - 11.2024
- Mother’s full-time caretaker
Family Response Specialist
PATH
04.2023 - 05.2023
- Coordinated referrals for community resources for families
- Provided crisis intervention services for clients
- Assisted in finding temporary housing for eligible participants
- Contracted through LHH Recruitment Solutions
Outreach Coordinator
Health Advocates, LLC
01.2019 - 06.2020
- Provided strategic oversight and direction pertaining to marketing and development activities across assigned areas, such as homeless encampments, recuperative care facilities, and community resource centers
- Planned and orchestrated lucrative meetings with prevailing and potential Social Security Disability Insurance (SSDI) clients to acquire essential benefits for disabled individuals
- Formed and delivered engaging presentations on benefit programs to share vital details with Southern California county agencies and clients, while revising and updating client files as required
Hospital Patient Benefit Advisor
Parallon
08.2015 - 02.2017
- Assessed eligibility of hospitalized patients meticulously to shortlist for benefits comprising insurance coverage, state assistance programs, and hospital charity funds
- Gathered and verified legal medical evidence, physician statements, and required documentation of hospitalized patients to determine eligibility for benefits
- Finalized and filed Medi-Cal applications of eligible patients, while teaming with individuals, case managers, hospital, and government agencies to check status
Eligibility Worker II
County of San Bernardino
09.2014 - 06.2015
- Collated social, cultural, educational, and demographic data of individuals to verify eligibility for Cal- Fresh, Cal-Works, General Relief, and Medi-Cal programs
- Examined living conditions of individuals and families to guarantee fulfillment of basic needs, while processing welfare applications within time to issue benefits
- Served as a Referrer to aid applicants and recipients requiring social services, medical assistance, mental health counseling, county resources, and employment
Eligibility Technician
County of Orange Social Services Agency
10.2006 - 03.2014
- Organized interviews with clients and families to monitor financial situation and collect required information to process application for benefit programs
- Authenticated documents of individual applicants daily to determine eligibility for assistance programs, like General Relief, Cal-Works, Medi-Cal, Prucol, Cal-Fresh, and CAPI
- Interpreted information mentioned in State, Federal, and County technical documents to issue benefits to eligible individuals as per requirements within allowed timeframe
Education
Bachelor's Degree - Child and Adolescent Studies
California State University Fullerton
01.2002
Skills
- Bilingual English and Spanish
- Microsoft Office proficiency
- Social services expertise
- Effective communication skills
- Customer service excellence
- Community outreach initiatives
- Group facilitation techniques
- Emotional intelligence development
- Compassionate care practices
- Attention to detail
- Basic cardiac life support (BCLS) certification
- Elder care support
Certification
• BLS Certification, 7/01/25 to 7/31/27
• CA Driver's License, Current
• CA Driver's License, Current
Timeline
Social Worker
Carson Adult Day Health Care Center
12.2024 - 11.2025
Family Response Specialist
PATH
04.2023 - 05.2023
In Home Caregiver
07.2020 - 11.2024
Outreach Coordinator
Health Advocates, LLC
01.2019 - 06.2020
Hospital Patient Benefit Advisor
Parallon
08.2015 - 02.2017
Eligibility Worker II
County of San Bernardino
09.2014 - 06.2015
Eligibility Technician
County of Orange Social Services Agency
10.2006 - 03.2014
Bachelor's Degree - Child and Adolescent Studies
California State University Fullerton