Suzan Swann

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
• Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction, as well as escort guests onto tour of all Big Cats and provided background and facts on each cat.

Log in Incoming felines into the quarantine hospital. Clean cages and food bowls. Distribute medication as required. Login medications delivered.