SUZANA DIAS
Experienced Travel Consultant And Event Coordinator
Brooklyn,New York City
Summary
Passionate Travel Consultant with over 25 years of experience. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Events Team Member
Pandemusic Events
2 2024 - Current
- Assist in the planning, setup, and execution of live music events, ensuring all logistical aspects run smoothly
- Coordinate with artists and performers to schedule rehearsals, sound checks, and performance times, ensuring their needs are met
- Organize transportation, accommodation, and catering for artists and staff, and manage on-site logistics during events
- Support the marketing team in promoting events through social media, email campaigns, and other marketing channels
- Handle administrative tasks such as scheduling meetings, maintaining event calendars, and processing paperwork related to events
- Provide excellent customer service to attendees, addressing any questions or concerns during events
- Welcome guests and attendees, provide event information, and ensure a positive and engaging experience for all participants.
- Increased attendee satisfaction by promptly addressing concerns and providing exceptional customer service.
- Enhanced event experiences by coordinating and executing seamless logistics and setups.
- Oversaw event operations to keep running smoothly.
Customer Service Airport Agent
Hallmark Aviation
04.2023 - 12.2023
- Assisting passengers with check-in, providing flight information, and checking in baggage
- At the gate, checking boarding passes, upgrading seats, reissuing tickets, and accommodating passengers when a flight is overbooked
- Checklist for opening and closing flights.
- Maintained up-to-date knowledge of relevant airline policies and procedures, enabling quick resolution of any passenger concerns or questions during the check-in process.
- Assisted in training new airport agents, sharing expertise on best practices for customer service and operational efficiency within the role.
- Delivered exceptional customer service, addressing passenger inquiries regarding flight status, seating arrangements, and luggage specifications.
- Offered support to families traveling with young children, providing guidance on available services and amenities within the airport terminal to help make their journey more enjoyable.
- Assisted passengers with claims for lost and damaged luggage.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves in secured areas.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as weather-related delays or last-minute cancellations, working quickly to rebook affected passengers onto alternative flights where possible.
- Improved customer satisfaction by providing efficient and friendly service during check-in and boarding processes.
- Collaborated with internal team to facilitate safe and on-time departure.
- Maintained positive relationships with other airport agents, fostering a collaborative work environment that prioritized teamwork and communication.
- Reduced boarding delays by efficiently managing gate operations, including organizing queues and communicating with ground staff.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Checked baggage at gate and loaded onto ramp.
Senior Travel Consultant and CEO
Get It Intercâmbios, Viagens e Turismo
02.1998 - 03.2022
- Processed payments and ticketing for customers, ensuring accuracy and efficiency
- Provided customized travel advice to customers based on their interests and needs
- Explained travel insurance options to customers and ensured they selected the best coverage for their trip
- Researched and updated travel policies and procedures to ensure compliance with industry regulations
- Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Maintained and updated corporate traveler profiles with current information.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Collected, handled and documented payments for travel services and associated feels.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Handled sensitive information with professionalism and discretion.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Completed accurate reservations for business travelers at point of sale.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Helped customers with passport and visa applications.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Events Team Member
AQB Produções E Marketing Ltda
02.1996 - 10.1997
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Facilitated smooth transitions between event segments by managing schedules and coordinating with speakers or performers as needed.
- Developed comprehensive training materials for new team members, expediting their onboarding process and enhancing overall team performance.
- Enhanced event experiences by coordinating and executing seamless logistics and setups.
- Since I left, I still work as a freelancer for them when in Brazil.
Education
Post-Graduation -
PUC-RS
07.2019 - 05.2020
Bachelor’s degree - undefined
Unicentro Newton Paiva
08.1992 - 05.1996
College - undefined
Salem State College
09.1995 - 05.1995
Skills
Customer service focus
Details
195 Underhill Ave, apt 1F - Prospect Heights, Brooklyn, New York, 11238, +1 347 324-0622, +55 31 99105-4133, suzanadias@icloud.com
Placeofbirth
Brazil
Personal Information
Nationality: Brazilian
References
- Josué Cáceres, Pandemusic's CEO - josuecaceres@pandemusic.tv, (347) 261-7005
- Sindy Melissa Escobar Lobo, Supervisor, Hallmark Aviation - escobarmelissa05@gmail.com, (516) 468-1168
- Mario Diogo, Manager on Duty, Qantas Airlines - mario.diogo@qantas.com.au, (518) 844-0518
- Phillip Peña, Vice President - Global Luxury Sales, Hilton Hotels - phillipjpena@gmail.com, (917) 5196164
- Mona Abousaid, Business Manager, Hallmark Aviation/Etihad Airlines - mona.abousaid@hallmark-aviation.com, (347) 499-8821
Timeline
Customer Service Airport Agent
Hallmark Aviation
04.2023 - 12.2023
Post-Graduation -
PUC-RS
07.2019 - 05.2020
Senior Travel Consultant and CEO
Get It Intercâmbios, Viagens e Turismo
02.1998 - 03.2022
Events Team Member
AQB Produções E Marketing Ltda
02.1996 - 10.1997
College - undefined
Salem State College
09.1995 - 05.1995
Bachelor’s degree - undefined
Unicentro Newton Paiva
08.1992 - 05.1996
Events Team Member
Pandemusic Events
2 2024 - Current
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