Oumaima El Ghazi
Brooklyn ,New York City
Summary
Customer-centric professional with several years of experience serving customers
in different roles. Proven ability in engaging customers, resolving complaints and
strengthening customer-client relationships. Seeking a rewarding position with a
company that values its customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
Gap
Brooklyn, NY
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Athleta
Manhattan, NY
05.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server
Café Plus The Lounge
Brooklyn, NY
09.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor Of Computer Science - Computer Science
Brooklyn College
Brooklyn, NYScience Physics -
Abi Baker Essidik Private Group
06.2019
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Problem-Solving
Excellent people skills
Exceptional customer service
Relationship Building
Cash Handling
Money Handling
Cash Register Operation
Stocking and Receiving
Client Service
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Sales Associate
Gap
08.2022 - Current
Sales Associate
Athleta
05.2020 - 08.2022
Server
Café Plus The Lounge
09.2019 - 06.2020
Bachelor Of Computer Science - Computer Science
Brooklyn College
Science Physics -
Abi Baker Essidik Private Group