Oumaima El Ghazi
Brooklyn ,New York City
Summary
Customer-centric professional with several years of experience serving customers
in different roles. Proven ability in engaging customers, resolving complaints and
strengthening customer-client relationships. Seeking a rewarding position with a
company that values its customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
Gap
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Athleta
05.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Server
Café Plus The Lounge
09.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor Of Computer Science - Computer Science
Brooklyn College
Brooklyn, NYScience Physics -
Abi Baker Essidik Private Group
06.2019
Skills
Customer Service
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Sales Associate
Gap
08.2022 - Current
Sales Associate
Athleta
05.2020 - 08.2022
Server
Café Plus The Lounge
09.2019 - 06.2020
Bachelor Of Computer Science - Computer Science
Brooklyn College
Science Physics -
Abi Baker Essidik Private Group
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