Suzana Maxwell
Utica
Summary
Dynamic manager with a proven track record at Homecare Your Way, excelling in team leadership and customer service. Enhanced client satisfaction through effective conflict resolution and communication. Skilled in time management and documentation.
Overview
9
9
years of professional experience
Work History
Manager
Homecare Your Way
Utica, NY
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Caregiver
Private Care
Utica, NY
01.2017 - 02.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Thomas R Proctor
Utica, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
Languages
Bosnian
Native or Bilingual
Timeline
Manager
Homecare Your Way
02.2021 - Current
Caregiver
Private Care
01.2017 - 02.2021
Thomas R Proctor