Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suzana Maxwell

Utica

Summary

Dynamic manager with a proven track record at Homecare Your Way, excelling in team leadership and customer service. Enhanced client satisfaction through effective conflict resolution and communication. Skilled in time management and documentation.

Overview

9
9
years of professional experience

Work History

Manager

Homecare Your Way
02.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

Caregiver

Private Care
01.2017 - 02.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Education

Thomas R Proctor
Utica, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Documentation and reporting

Languages

Bosnian
Native or Bilingual

Timeline

Manager

Homecare Your Way
02.2021 - Current

Caregiver

Private Care
01.2017 - 02.2021

Thomas R Proctor

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