Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Suzann Ngako

Tomball,TX

Summary

Dynamic manager with extensive experience at Mila’s Aesthetic Spa, excelling in inventory management and customer relationship building. Proven track record in enhancing service delivery and driving revenue through innovative marketing strategies. Skilled in performance management and committed to maintaining high-quality standards, ensuring client satisfaction and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Mila’s Aesthetic Spa
Houson, TX
01.2025 - Current
  • Implemented effective inventory management systems for tracking stock levels and ordering supplies when necessary.
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Monitored operations to verify compliance with applicable health, safety or hygiene standards.
  • Maintained meticulous records to document client information.
  • Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
  • Hired, led and provided performance management for spa employees.

Life Insurance Agent

Symmetry Financial Group
From Home, TX
05.2024 - Current
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Processed payments received from clients promptly according to established procedures.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Assessed customer risk levels and recommended appropriate coverage options.

Owner

Ruby and Blue Hair Lounge
Houston, TX
02.2021 - Current
  • Running my own hair studio.
  • Booking and taking care of clients.
  • Customer service/Retail/ Relationship building
  • Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
  • Inspected equipment regularly to make sure it is in proper working order.
  • Monitored industry trends so that services offered remain up-to-date and relevant.
  • Analyzed and recorded personnel and operational data and wrote activity reports.

Center Manager

European Wax Center
03.2018 - 01.2019
  • Manage the flow of the whole center
  • Guest service associate/Customer Service
  • Hire/Train/Coach/Motivate the team
  • Set monthly goals and business plan
  • Monthly team meetings
  • Inventory and supply ordering

Hair Stylist

Lifespa, Lifetime
Katy, TX
04.2016 - 03.2018
  • Cater to clients every hair need.
  • Retail Sales
  • Re-booking by building lasting relationships
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Developed new styles and techniques.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Shaved, trimmed and shaped beards and mustaches.
  • Advised clients on how to maintain their haircuts between visits.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

Clinique/Lancome Consultant

Nordstrom
10.2014 - 01.2016
  • Consultations and sales
  • Customer Service
  • Building and maintaining customer relationships
  • Stock and Cleaning

Hair Stylist

Pinkie Couture/Salon Mission
10.2013 - 12.2015
  • Cater to clients every hair need
  • Retail Sales
  • Re-booking by building lasting relationships

Clinique Consultant

Macy’s
10.2008 - 05.2014
  • Consultations and sales
  • Customer Service
  • Building and maintaining customer relationships
  • Stock and Cleaning

Cosmetology

Entourage Institute of Beauty
Overland Park, KS
01.2011 - 12.2011

Barista

Starbucks
05.2010 - 10.2011
  • Customer Service
  • Prepare and serve hot and cold beverages
  • Prepare and serve hot and cold food items
  • Stock and Clean

Education

Cosmetology -

Entourage Institute of Beauty
Overland Park, Ks
12.2011

Skills

  • Customer Service
  • Inventory management
  • Quality assurance
  • Social media marketing
  • Performance management
  • Budget management
  • Customer relationship management
  • Problem solving
  • Communication skills
  • Attention to detail
  • Positive attitude

Hobbies and Interests

Advancing my career professionally in different fields of the beauty industry.

Certification

  • Cosmetology License - 2011
  • Insurance License - 2024

Timeline

Manager

Mila’s Aesthetic Spa
01.2025 - Current

Life Insurance Agent

Symmetry Financial Group
05.2024 - Current

Owner

Ruby and Blue Hair Lounge
02.2021 - Current

Center Manager

European Wax Center
03.2018 - 01.2019

Hair Stylist

Lifespa, Lifetime
04.2016 - 03.2018

Clinique/Lancome Consultant

Nordstrom
10.2014 - 01.2016

Hair Stylist

Pinkie Couture/Salon Mission
10.2013 - 12.2015

Cosmetology

Entourage Institute of Beauty
01.2011 - 12.2011

Barista

Starbucks
05.2010 - 10.2011

Clinique Consultant

Macy’s
10.2008 - 05.2014

Cosmetology -

Entourage Institute of Beauty

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