Suzanna Graham
Wadena,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Royal, AR
06.2022 - 08.2026
- Assisted in daily store operations, ensuring high standards of customer service and merchandise presentation.
- Trained and supported team members in effective sales techniques and product knowledge.
- Managed inventory control processes, including stock replenishment and organization of displays.
- Implemented promotional strategies to increase sales and enhance product visibility.
- Monitored compliance with company policies, maintaining a safe and clean shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Unloaded truck and stocked shelves using first in first out method.
Store Manager
Family Dollar
Hot Springs, AR
01.2023 - 07.2023
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop effective merchandising strategies that increased product visibility.
- Coordinated team schedules to maximize productivity during peak business hours.
- Monitored financial performance, adjusting strategies to meet budgetary targets consistently.
- Collaborated with district managers on initiatives aimed at improving store performance metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Rotated merchandise and displays to feature new products and promotions.
Server/Neighborhood Expert
Applebee's Grill + Bar
Lafayette, LA
03.2013 - 10.2019
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items and operational procedures.
- Processed payments accurately, ensuring efficient transaction handling.
- Recommended food and beverage pairings to enhance guest satisfaction and dining experience.
- Monitored inventory levels, communicating needs to management to prevent shortages.
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Lake Hamilton
Pearcy, AR05-2005
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer engagement
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Attention to detail
- Stock management
- POS systems operations
- Employee scheduling
- Hiring and training
- Goals and performance
- Issue resolution
- Relationship building and management
- Inventory counting
- Stock rotations
- Records management
- Records maintenance
- Cost control
- Vendor management
- Verbal and written communication
- Work delegation
Timeline
Store Manager
Family Dollar
01.2023 - 07.2023
Assistant Store Manager
Family Dollar
06.2022 - 08.2026
Server/Neighborhood Expert
Applebee's Grill + Bar
03.2013 - 10.2019
High School Diploma -
Lake Hamilton