Suzanna havens
Kent,WA
Summary
Dependable, dedicated, top performing, resourceful sales professional with over 20 years experience across different customer verticals who focuses to exceed expectations. A positive goal-focused, hard working, strategic planner who listens, asks questions, and observer of surroundings. A natural leader who develops and maintains strong customer relationships as a trusted resource and partner with creative ideas and solutions that grow revenue, bring awareness to the value offered and away from price.
Overview
27
27
years of professional experience
Work History
Federal Government Account Manager
Staples, Inc.
Kent, WA
01.2020 - Current
- 118% YTD quota attainment - PTD quota attainment 150% - Annual quota 6.2M
- Territory: all Federal Government Agencies and Military for WA, OR, ID, MT and AK
- Maximize sales through effective client relationships as
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prioritized tasks and projects to meet tight customer deadlines
Customer Success Manager (AM) & Special Projects M
Staples, Inc.
Kent, WA
09.2013 - 01.2020
- Focus on penetration and growth opportunities within existing Enterprise customer and onboarding subsidiaries.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Monitored KPIs to assess customer engagement.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Store Kit Assisted Team to process, followup and change sourcing or supply updates as customers demand change
- Create, plan and implement to completion special projects for Amazon and Microsoft.
- Oversaw team of 7 who work onsite at full time at Amazon and Microsoft
- Trained and mentored new team members to promote productivity, accuracy and best practices.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Small Business & Residential Sales Representative
ADT Security Services
Bothell , WA
07.2012 - 09.2013
- Small Business and Residential safety solution sales of alarms, video and recording equipment
- Cold calling in designated territory to introduce ADT
- Identify initial system needs, expansion opportunities, upgrades, and competitor conversion
Student
Kaplan University
Kent, WA
01.2012 - 07.2012
- General Securities Licensing & Certified Financial Planner studies
- Intern Waddell & Reed
Federal Government Account Manager
Staples,Inc
Kent , WA
01.2008 - 01.2012
- Exceeded set quota of 5.5M with Navy in WA. State
- Grew Business within Dept of Veterans Affairs contract for locations in Spokane, Seattle and American year over year while maintaining FAR compliancy
- Managed All Federal Government Agencies in WA. and OR.
- Federal Acquisition Regulation, Trade Agreement Act knowledge and understanding
- Trained large groups of Submariners how to enter orders and use MILSTRIP (line of Accounting) in DoDEmall
Government Account Manager
Corporate Express
Kent, WA
01.2000 - 01.2008
- Managed Federal Government business as Account Manager under Jon Cooper
- MRO Contract with Navy
- Obtained access clearance and badges for all Military Installments in WA.
- One direct report (Inside Sales Rep)
- Scheduled and presented to crews of Trident Nuclear Submariners each time they came in or went out with updates and changes to our contract program offering of MRO and consumables
Education
General Securities Licensing
Kaplan University
OnlineGeneral Studies/Sales & Marketing
Green River Community College
Auburn, WAAdditional Training
Skills
- Consistently exceed sales goals
- Customer relationship building
- Detail-oriented
- Exceptional communication skills
- Strategic sales planning
- Team Player
- Strong time management skills
- Project planning, management and implementation
- Looks for opportunities to learn and welcomes coaching
- Excellent work ethic
- Problem solving
- Strong Salesforce/CRM Skills
Affiliations
- Veterans of Foreign Wars Auxiliary Member - Renton
- Member and Volunteer at Church For All - Black Diamond
- Maple Valley Food Bank - Maple Valley
- Sunland Estates Event Volunteer - Quincy
- American Red Cross Blood Donor - Local Drives
Timeline
Federal Government Account Manager
Staples, Inc.
01.2020 - Current
Customer Success Manager (AM) & Special Projects M
Staples, Inc.
09.2013 - 01.2020
Small Business & Residential Sales Representative
ADT Security Services
07.2012 - 09.2013
Student
Kaplan University
01.2012 - 07.2012
Federal Government Account Manager
Staples,Inc
01.2008 - 01.2012
Government Account Manager
Corporate Express
01.2000 - 01.2008
Additional Training
General Studies/Sales & Marketing
Green River Community College
General Securities Licensing
Kaplan University