Suzanna Johnson
Stone Mountain,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Ready to bring over ten years of relevant work experience to your team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic Healthcare Office Suite.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Piedmont Urgent Care By Wellstreet
Johns Creek, GA
06.2021 - 03.2022
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Compiled and reviewed medical charts.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand Wellstreet policies and procedures.
- Efficiently monitor patient flow in high volume setting.
- Managed over 50 plus phone calls per day.
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
Patient Access Representative
Caris Eye Centers
Suwanee, GA
05.2017 - 06.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Store Manager
For Eyes Optical
Tucker, GA
03.2015 - 05.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed six or more store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Shift Supervisor
CVS Pharmacy
Decatur, GA
12.1997 - 06.2015
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Associate of Science -
Gwinnett College of Business
Gwinnett09.2003
Associate of Business Administration - Business Administration
Devry Institute of Technology
Decatur, GA05.1998
Skills
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Building Rapport and Credibility
- Microsoft Office
- Epic Healthcare Software Suite
- Explaining Policy and Procedures
- Organized and Efficient
- Conflict Resolution
- Team Leadership
Timeline
Patient Access Representative
Piedmont Urgent Care By Wellstreet
06.2021 - 03.2022
Patient Access Representative
Caris Eye Centers
05.2017 - 06.2021
Store Manager
For Eyes Optical
03.2015 - 05.2017
Shift Supervisor
CVS Pharmacy
12.1997 - 06.2015
Associate of Science -
Gwinnett College of Business
Associate of Business Administration - Business Administration
Devry Institute of Technology
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