Summary
Overview
Work History
Education
Skills
Timeline
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Suzanna Kirk

Suzanna Kirk

Memphis,TN

Summary

Accomplished and certified Pharmacy Technician with over 14 months of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
10.2021 - Current
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Customer Service Representative

Dollar General
02.2021 - 09.2021
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.

Vehicle Exchange Manager

Honda Mall Of Georgia
06.2016 - 03.2020
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative

Fresh N Fit Cuisine
08.2013 - 06.2016
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed timely and effective replacement of damaged or missing products.

Education

No Degree - Business Management

Gwinnett Technical College
Lawrenceville, GA

High School Diploma -

Southaven High School
Southaven, MS
05.1986

Skills

  • Problem-Solving Skills
  • Pharmacy Records Management
  • Advanced Math Skills
  • Cash Register Operations
  • Quality Assurance and Control
  • Updating Medication Histories
  • Patient Confidentiality
  • Team Collaboration

Timeline

Certified Pharmacy Technician

Walgreens
10.2021 - Current

Customer Service Representative

Dollar General
02.2021 - 09.2021

Vehicle Exchange Manager

Honda Mall Of Georgia
06.2016 - 03.2020

Customer Service Representative

Fresh N Fit Cuisine
08.2013 - 06.2016

No Degree - Business Management

Gwinnett Technical College

High School Diploma -

Southaven High School

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Suzanna Kirk