Summary
Overview
Work History
Education
Skills
Timeline
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Suzanna Medina

Surprise,Az

Summary

Diligent Server with solid background in providing exceptional guest service in high-paced environments. Effectively manages tables and collaborates with kitchen staff to ensure smooth operations and guest satisfaction. Demonstrates strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

12
12
years of professional experience

Work History

Server Assistant

Arrowhead Bar And Grill Steakhouse
07.2023 - Current
  • Greets customers warmly to provide exceptional customer service.
  • Keeps a close eye on tables to ensure timely manner to clear for next course.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Assists servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Enhances customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Provides support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Receives consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Maintain knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.

Server

IHOP
10.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Slot Attendant

Desert Diamond Casino
12.2019 - 09.2022
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons
  • Supported guest satisfaction and loyalty through prompt guest service and timely payouts.
  • Complied with policies and protocols to maintain transaction accuracy, efficiency and security.
  • Handled self in a professional manner to maintain the best guest service for dissatisfied guest.
  • Delivered exceptional guest service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.

Food and Beverage Cashier

Desert Diamond Casino
10.2017 - 12.2019
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Engaged customers to help create superior food and beverage experience.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

EVS Attendant

Desert Diamond Casino
05.2016 - 10.2017
  • Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
  • Conducted routine inspections of assigned areas to identify potential hazards and proactively address any issues before they escalated.
  • Assisted in training new EVS Attendants on best practices for maintaining a clean and sanitary environment.
  • Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
  • Delivered exceptional customer service while interacting with guests during daily duties, fostering positive impressions of the facility.

Warehouse Associate

Macy’s
04.2015 - 12.2016
  • Confirmed accuracy, quality and quantity of materials received and listed.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.

Party Host/Cashier

Peter Piper Pizza
01.2013 - 04.2014
  • Welcomed customers and helped determine their needs.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Maintained high level of professionalism and enthusiasm throughout long events, keeping energy up and ensuring guest satisfaction.
  • Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.

Education

GED -

Rio Salado
2019

Skills

  • Customer Engagement Strategies
  • Reliable and Accountable
  • Collaborative Team Player
  • Detail-Oriented Mindset
  • Adaptable Learner
  • Positive and friendly attitude
  • Exceptional Customer service

Timeline

Server Assistant

Arrowhead Bar And Grill Steakhouse
07.2023 - Current

Server

IHOP
10.2022 - 10.2023

Slot Attendant

Desert Diamond Casino
12.2019 - 09.2022

Food and Beverage Cashier

Desert Diamond Casino
10.2017 - 12.2019

EVS Attendant

Desert Diamond Casino
05.2016 - 10.2017

Warehouse Associate

Macy’s
04.2015 - 12.2016

Party Host/Cashier

Peter Piper Pizza
01.2013 - 04.2014

GED -

Rio Salado

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Suzanna Medina