Suzanna Mohanlall

Worked Part Time while attending High School Task Included:

• Answered client calls for security service requests and account questions.
• Resolved service concerns using calm communication and company policy.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Worked Part Time while attending High School, with Rose's Enterprise. Task included:

• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed bookkeeping tasks, and documentation.
• Completed inventory, record payments and other daily tasks.

Voluntary Work at Church on Sundays and Special Events.

• Operated cameras and projectors while managing live broadcast for Sunday church teachings.
• Managed social media page and supported livestream recordings of church services on Facebook.
• Design and Produced Baptism Certificates, for the Church.