Suzanne Adkins

Housekeeping, cleaning, laundry, properly sanitizing each and every room. Supervisor for all other housekeepers. Working with the public

• Planned special events requiring additional staffing arrangements.
• Resolved customer complaints promptly in a professional manner.
• Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
• Created written reports summarizing daily activities within the department.
• Organized linen closets ensuring that appropriate amounts are available for each area.
• Adhered to standard operating procedures while monitoring guest satisfaction scores.
• Resolved conflicts between staff members in a professional manner.
• Investigated lost-and-found items, returning them when possible to owners.
• Supervised daily shift operations in the absence of the Housekeeping Manager.
• Developed work schedules for housekeeping staff according to occupancy levels.
• Assigned tasks to housekeeping staff and monitored their performance.
• Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
• Monitored quality control standards for laundering bedding and towels.
• Inspected rooms and common areas, including stairways and lounges, for cleanliness.
• Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
• Performed general administrative duties such as filing documents or ordering supplies.
• Ensured all housekeepers were following established safety procedures.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Inspected furniture for damage or stains in between guest stays.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Reported damage or theft of hotel property to management.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Sanitized bathrooms, kitchens, and common areas using eco-friendly products.
• Laundered linens, towels, and clothing for clients in a timely manner.
• Managed supplies inventory and restocked cleaning items as needed.
• Ensured proper disposal of waste materials according to recycling guidelines.
• Communicated with clients on special requests or concerns regarding their home.
• Prepared bedrooms for guests by creating inviting atmospheres with fresh linens.

• Communicated effectively with all involved parties regarding any changes in the patient's condition or treatment plan.
• Collaborated with community resources such as social workers or case managers to assist in meeting the needs of patients.
• Developed and implemented individualized care plans for home health patients.
• Monitored diet plans to ensure proper nutrition levels are maintained by patients at home.
• Assessed physical condition of patients, including vital signs and symptoms, and reported changes to physicians or supervisors.
• Provided emotional support for both the patient and their family members.
• Administered prescribed medications and treatments in accordance with approved nursing protocols.
• Instructed family members in basic nursing skills such as dressing wounds or monitoring vital signs.
• Conducted regular follow-up visits to monitor the patient's progress towards their goals.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Recorded daily notes about client conditions, treatments provided and progress made.
• Provided companionship and monitored health condition of clients.
• Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
• Prepared meals and snacks according to prescribed diets.
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.