Suzanne Appleby
Liverpool,NY
Summary
Dynamic Collection Specialist II with a proven track record at American Red Cross Blood Services, excelling in blood collection techniques and delivering exceptional customer service. Recognized for enhancing patient experiences through effective communication and compassionate care, while training new staff and maintaining high safety standards in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Collection Specialist II
American Red Cross Blood Services
04.2019 - Current
- Delivered exceptional customer service during blood drives and maintained a calm and professional demeanor.
- Enhanced patient experience through compassionate care and communication during blood draw procedure.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations.
- Packaged and shipped specimens to central lab daily.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Maintained high standards of cleanliness of phlebotomy equipment, ensuring patient safety.
- Trained new phlebotomists in proper blood collection techniques, safety protocols and procedures.
Patient Care Technician
Crouse Irving Memorial Hospital
04.2018 - 03.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nursing staff with medical procedures to support patient care plans.
Education
High School Diploma -
John Jay Sr High School
East Fishkill, NYSkills
- Patient confidentiality
- Blood collection techniques
- Quality control
- Health and safety
- Communication
- Time management
- Customer service
- Organizational skills
- Problem-solving
- Multitasking
- Team leader
- Staff collaboration
Certification
CPR/First Aide
Accomplishments
- Educated several phlebotomy students on venipuncture, medical screening, using Red Cross procedures.
- Successfully ran multiple blood drives, efficiently within time frames given.
Timeline
Collection Specialist II
American Red Cross Blood Services
04.2019 - Current
Patient Care Technician
Crouse Irving Memorial Hospital
04.2018 - 03.2019
High School Diploma -
John Jay Sr High School
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