Suzanne Ballentine
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Outgoing older student who is eager to start a new journey.
Overview
11
11
years of professional experience
Work History
Office Assistant/Scheduler
R&L Associates
BEVERLY, MA
2018.02 - 2023.09
- Optimized appointment scheduling and calendar management to enhance organizational efficiency.
- Maintained filing systems for rapid information retrieval.
- Facilitated communication among clients, attorneys, and court personnel to expedite case progress.
- Delivered customer service support in person and via phone.
- Managed all incoming and outgoing correspondence with precision.
Front Office Assistant
Comfort Keepers Home Care/
BEVERLY, MA
2013.01 - 2018.02
- Coordinated caregiver assignments with client needs and availability, enhancing service delivery quality.
- Clarified appointment details with clients to set clear expectations and boost satisfaction.
- Collaborated with staff to optimize resource allocation for home care services, enhancing operational efficiency.
- Trained employees on work standards and procedures to ensure consistent service delivery.
- Managed front desk operations for patient scheduling and appointment coordination.
- Assisted clients by answering inquiries and providing information about services.
- Organized and maintained client records using electronic health record systems.
- Coordinated communication between caregivers, clients, and family members effectively.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Education
Bachelor of Science - Criminal Justice/Criminology Concentration
Salem State University
2027-05
Skills
- Appointment scheduling and management
- Office organization and support
- Data entry and clerical skills
- Customer service excellence
- Verbal and written communication
- Professional demeanor
- Multi-line phone operation
- Typing speed of 90 wpm
- Customer service
- Office administration
Education and Training
other
Timeline
Office Assistant/Scheduler
R&L Associates
2018.02 - 2023.09
Front Office Assistant
Comfort Keepers Home Care/
2013.01 - 2018.02
Bachelor of Science - Criminal Justice/Criminology Concentration
Salem State University